GOVERNMENT OPERATIONS CONSULTANT II - 60070032

Requisition No: 843320 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 60070032

 Pay Plan: Career Service

Position Number: 60070032 

Salary:  $1,442.31 - $2,500 Bi-weekly 

Posting Closing Date: 12/30/2024 

Total Compensation Estimator Tool

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Substance Abuse and Mental Health (SAMH) Program office is recognized as the single state authority for substance abuse and mental health services. The Office of SAMH is statutorily responsible for the planning, evaluation, and implementation of a comprehensive statewide system of care for the prevention, treatment, and recovery of children and adults with serious mental illnesses or substance use disorders.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

THIS IS NOT A TELEWORK POSITION. CANDIDATE WILL BE REQUIRED TO WORK IN THE TALLAHASSEE OFFICE.

This is a highly responsible and professional position that will serve as the Correspondence Liaison within the SAMH Program Office. This position will collaborate with each section within the program office and be required to use independent judgement, take initiative in carrying out duties and responsibilities and should be extraordinarily detail oriented. The Correspondence Liaison ensures all program office correspondence assignments are executed timely.

Specific Duties and Responsibilities include:

• Respond to inquiries or complaints, offering appropriate solutions and alternatives within set time limits; ensure follow-up for resolution in a timely manner. 
• Coordinating, assembling, tracking, and reporting all program office correspondence.
• Edit correspondence to comply with the Department’s correspondence guidelines.
• Provide support to committees as necessary including creating and disseminating agenda, creating project timeline and capture action items.
• Maintain records for the units and will ensure the storage retrieval and destruction following established State procedures.
• Scheduling and planning meetings, conferences, and/or conference calls, including arranging the time, location, and space and informing participants of the topics to be discussed Consult and advise on other projects/assignments, as directed.
• Develop procedures and prepares process mapping and task inventories to evaluate processes and develops potential improvements.
• Conserving the Assistant Secretary time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; and initiating telecommunications.
• Prepare reports, applications, documents, and other written materials as needed.
• Plan, analyze, prioritize, and manage a high volume of multiple assignments, reports, and tasks in a timely manner.
• Representing SAMH at meetings to furnish or obtain information.
• Maintaining confidentiality and exercises solid judgment.
• Editing and maintaining program office documents, as necessary.
• Formalize business processes.
• Assisting in the development, communication, and training of program office processes.
• Assisting with program office - wide administrative functions.
• The selected candidate will also be responsible for working collaboratively with other DCF operational units and participating in special projects.
• Coordinating with subject matter experts on SAMH legislative tasks, including annual legislative reports, legislative bill analyses, and budget requests.
• Closely monitoring meetings applicable to SAMH during legislative committee weeks and Legislative Session, taking notes and documenting questions and/or requests for follow up information.
• Performs other duties as required to meet program and departmental goals and objectives. 

An ideal candidate will:  

• Excellent leadership skills;  
• Highly effective at creating and leveraging new partnerships ad relationships;  
• Effective project management skills and a demonstrated ability to multitask, problem- solve, prioritize, delegate, and create systems and processes; and
• Effective communication skills.  

Salary commensurate with experience.

Knowledge, Skills and Abilities required for the position:

• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities relating to the improvement of operational and management practices.
• Ability to train and communicate effectively in writing and verbally, including presentations.
• Ability to effectively manage projects. 
• Ability to develop methods for monitoring and evaluating assignment quality and compliance with rules, policies, and statutes.
• Ability to identify improvements and adjustments needed to insure program effectiveness and efficiency.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to develop manuals, policies, procedures, standards, and rules.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively.
• Ability to proofread and edit documents.
• Ability to establish and maintain effective working relationships with others.
• Ability to make documents public ready in compliance with rules, policies, and statutes.
• Ability to work independently. 
• Ability to pay attention to details.  
• Ability to travel with or without accommodations.

Minimum Qualifications:

• A bachelor's degree from a college or university and four years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work is preferred.
• Professional experience as described above can substitute on a year-for-year basis for the preferred college education.
• One year of experience preparing written responses to a variety of high-level documents and requests for information both internally and externally.
• Two years of experience coordinating projects in complex environments.  

Preference will be given to applicants who have:

• Experience with managing multiple correspondence inboxes.
• Experience implementing and managing complex projects.
• Experience with Smartsheet, work management software. 

Benefits of Working for the State of Florida:

• Health insurance
• Life insurance; $25,000 policy is free plus option to purchase additional life insurance
• Dental, vision and supplemental insurance
• Retirement plan options, including employer contributions
  • (For more information, please click www.myfrs.com);
• Nine paid holidays and one Personal Holiday each year;
• Flexible Spending Accounts;
• Opportunities for career advancement
• Tuition waiver for public college courses

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

DCF EMPLOYMENT DISCLOSURES

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.