Requisition No: 852853 

Agency: Department of Health

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 64050723

 Pay Plan: Career Service

Position Number: 64050723 

Salary:  $36,659.92-$45,000.00 

Posting Closing Date: 05/30/2025 

Total Compensation Estimator Tool

OPEN COMPETITIVE

*Anticipated Vacancy

Your Specific Responsibilities:

This is a professional position in the Vendor Management Unit of the Bureau of WIC Program Services.  This position performs highly responsible, complex administrative and consultative work providing operational and management coordination of vendor compliance and enforcement activities for the WIC Program.  The work requires a high degree of initiative, independent decision making, judgment, accuracy and understanding of program operations.  This position is 100% supported by the federal Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) grant and the incumbent in this position is responsible for the following tasks:

Works directly with local agency WIC vendor managers for each vendor location and provides technical assistance to retail grocers (vendors), local WIC agencies, other federal, state or department staff and participants about vendor management through training, on-site visits, written and electronic communication or via the telephone.  Provides training to local agency staff involved with compliance promotion and enforcement activities.  Serves on work teams to solve operational and programmatic issues.

Conducts audits of vendor wholesale and supplier invoices compared to WIC EBT redemptions.  Identifies imbalance in payments, recovery of payments not supported and additional training required for vendor activities.  Manages the monitoring of vendor compliance with audit requirements.  Recommends changes in procedures, wholesale and supplier sources and necessary.

Provides technical assistance, training and guidance about program policies and procedures to vendors, local WIC agencies, program participants and other departmental staff through staff training, on-site visits, and correspondence or via the telephone.  Serves on work teams to solve operational and programmatic issues. Knowledgeable in the use and application of automated tools used in conduct of compliance reviews.   

Provides expert guidance to administrators and staff about the operation of the vendor management component of the WIC program.  Reviews and evaluates statutes, administrative rules, program policies, procedures and related directives to determine the operational impact on vendor compliance activities.  Identifies potential problems, consults with staff members to develop solutions, and recommends appropriate action to resolve operational issues and problems.  Develops methods, policies and procedures to ensure compliance by vendors with federal and state statutes, rules and regulations.

Maintains GEOCODE data for vendor, participant, and clinic locations.  Updates and evaluates accuracy of GEOCODE data on a routine basis.  Provides guidance and assistance to local agency and program personnel in analysis of GEOCODE data records.  Produces participant access records and required GEOCODE spatial analysis.  Participates as Bureau representative in GEOCODE user discussions. 

Conducts system testing on all components of FL-WiSE functionality using test scripts and environments provided by systems personnel or with those scripts the incumbent developed in conjunction with systems personnel.

Investigates cases of potential fraud or program violations.  Research may require the incumbent accessing Facebook, Craigslist, or other social media websites to identify, track and document potential WIC fraud and abuse.  Collects evidence and recommends corrective actions or penalties as appropriate.

Required Knowledge, Skills, and Abilities:

Knowledge of:  quality improvement principles and techniques; the principles of public health administration, planning and regulation; the methods of data collection and analysis; problem solving techniques; correct spelling, grammar and punctuation; and WIC Program regulations and policies.

Skill in:  the use of microcomputers and standard software programs; public speaking and communicating technical information at appropriate levels to different audiences.

Ability to:  understand and apply applicable rules, regulations, policies, and procedures;  think critically;  compile, organize, analyze and evaluate data;  organize data into logical format for presentations, reports, and documents;  develop reports, manuals, policies and procedures;  review data for accuracy and completeness;  develop objectives, strategies, plans and effectively implement;  review and evaluate plans, processes and programs to identify improvements and adjustments needed to ensure program effectiveness and efficiency;  implement corrective actions and evaluate the results;  present negative findings in an effective manner; conduct basic research;  utilize problem solving techniques;  provide consultation and expert advice; plan, organize, prioritize and coordinate work assignments to ensure timely completion of quality, accurate work products;  communicate effectively, verbally and in writing;  establish and maintain effective working relationships;  and work independently.

Qualifications:

Bachelor’s degree from an accredited college or university and four years of professional experience in program planning, policy development, program implementation and/or program evaluation preferred. Experience in monitoring for compliance with programmatic rules and regulations and/or investigative work is preferred. Knowledge and experience with WIC or similar public assistance programs is also preferred.  Experience in Microsoft Word, Excel, Microsoft Access and GEOCODE work is preferred.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.