GOVERNMENT OPERATIONS CONSULTANT II - 65000297

Requisition No: 849506 

Agency: Elder Affairs

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 65000297

 Pay Plan: Career Service

Position Number: 65000297 

Salary:  $3,750.00-$4,000.00 MONTHLY 

Posting Closing Date: 04/07/2025 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

MONITORING AND QUALITY ASSURANCE

ATTENTION CANDIDATES:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement.
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM

Mission Statement: To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.

The Florida Department of Elder Affairs seeks an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well.  If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK:

The Department of Elder Affairs provides most of its direct services through its Division of Statewide Community-Based Services, which works through the state’s 11 Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population.  The major focus of DOEA is to provide home and community-based services to seniors who are at risk of being placed into a long-term care facility because of their degree of frailty.  Ultimately, the goal is to efficiently use resources to ensure that the greatest number of elders possible get to choose where they live while living healthy, active, and fulfilling lives in their communities. You will work in an office at the Capital Circle Office Complex.

BENEFITS OF WORKINF FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage (over 90% paid by employer);
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com

WHAT YOU WILL DO:

This is a highly responsible professional position within the Department’s Monitoring and Quality Assurance Unit. This position performs work as a team member to monitor/audit department programs and contracts on a systematic, analytical, and objective basis to improve effectiveness of management oversight, quality assurance, internal controls, and governance process. This position is not a remote position and will be required to report to the office in person Monday through Friday (excluding state holidays).

DUTIES AND RESPONSIBILITIES:

Duties include, but are not limited to:

• Plans and conducts desk and onsite monitorings/audits of programs/processes/records of Area Agencies on Aging (AAAs), lead agencies, service providers, and/or third-party entities funded directly or indirectly by the Department. This will include, but may not be limited to:
  • Reviewing and auditing client records, financial records, administrative records, personnel records, and other types of records AAAs and service providers utilize to document service provisions and compliance.
  • Conducting in-person and virtual client, staff, and volunteer interviews
  • Listening in on live calls to the AAA’s established Elder Helpline to document quality and compliance standards. You will not be a participant on the calls or interact with the caller or staff during these observations.
• Travels approximately 4-5 times per year, in one-week increments, to conduct onsite monitoring activities at the Department’s AAAs. Travel dates will typically occur between March and November and will be coordinated with the monitoring team to ensure there are no conflicts.
• Establishes audit objectives and scope, in consultation with unit supervisor and monitoring team, and determines the nature, timing, and extent of work to be performed. 
• Develops, revises, and improves monitoring processes and tools, in consultation with the unit supervisor.
• Records, evaluates, and summarizes monitoring/auditing observations as a result of work performed. Provides finding recommendations to the MQA supervisor, based on observations.
• Documents monitoring findings in work papers and prepares written reports supporting findings and recommendations.
• Assists with Federal and State Single Audit Act audit reviews of contracted subrecipients.
• Cross trains in unassigned program areas to provide effective assistance and support to team members to achieve the unit’s tasks.
• Consults with and assists management with new project development, special projects, and efficiencies.
• Performs other duties and special assignments as assigned.

KNOWLEDGE, SKILLS, & ABILITIES NEEDED:

• Ability to independently seek out, research, and comprehend various applicable programs, laws, statutes, rules, policies, procedures and requirements.
• Ability to read, comprehend, interpret, and apply complicated and detailed laws, statutes, regulations, contract requirements, policies, procedures, and program authorities governing the agency.
• Must be extremely detail oriented, able to enter data accurately into a computerized system, and navigate multiple computer screens and applications.
• Possess proficiency at least an intermediate skill level in Microsoft Windows Operating environments and Office Suite products, such as Word, Excel, Outlook, OneDrive and SharePoint.
• Ability to work independently and with teams at the unit and agency where appropriate.
• Ability to prioritize and meet all required monitoring and assigned deadlines independently and within a team setting.
• Ability to follow written and oral directions and instructions and consistently execute the task effectively and efficiently.
• Possess strong written and oral communication skills, and use correct grammar, punctuation, and spelling.
• Ability to communicate effectively and demonstrate a professional and courteous demeanor to establish and maintain cooperative working relationships with the public, staff, partners, and stakeholders.
• Understand methods of data collection and analysis; have ability to organize data into logical format for presentation in reports, documents, and other written materials; utilize problem solving techniques; research, plan, organize, and coordinate work assignments.
• Prepare clear, concise, and accurate records and other documentation in a logical format.
• Ability to travel statewide, at least 4 to 5 weeks out of the year.  Ability to lift and carry a laptop and associated documents and equipment for training (up to fifteen pounds).

MINIMUM REQUIREMENTS:

• Highschool diploma or GED and at least 4 years of professional work experience with work duties and/or skills that can be transferrable to this position.
• At least 2 years of experience performing monitoring, audits, and/or quality assurance review activities.  
• Must be willing to talk/interview elder clients, their caregivers, AAA staff, and subcontractor staff.
• Must be willing to travel (in-state), which will include travel by plane and rental vehicle.

• Possess a valid driver’s license.
• Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

PREFERRED QUALIFICATIONS:

• Fluent in Spanish – verbal, conversational, and written.
• Prior work experience monitoring/audit contracts, subrecipients of federal/state funding, or other contracted providers/vendors/entities.
• Prior work experience managing contracts
• An associate degree and/or bachelor’s degree from an accredited college or university.
• Knowledge of the Florida and Federal Single Audit Acts
• Current or past State of Florida employment.

SPECIAL NOTES:

Preference will be given to the Department of Elder Affairs Employees.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.