GOVERNMENT OPERATIONS CONSULTANT II - 65000495

Requisition No: 854451 

Agency: Elder Affairs

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 65000495

 Pay Plan: Career Service

Position Number: 65000495 

Salary:  $3,671.68-$4,583.34 MONTHLY 

Posting Closing Date: 06/08/2025 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

ELDER OPPORTUNITIES

*****INTERNAL*****

POSITION OVERVIEW AND RESPONSIBILITIES:

This role calls for a highly responsible and effective individual to assist the Alzheimer’s Disease and Related Dementia (ADRD) population in obtaining the necessary services to ascertain optimal medical care and support services for home-based care. The person in this role is responsible for creating and maintaining trusted relationships with caregiving families for an extended period. Consultations performed by the individual in this role will become ongoing case management-style clients. The individual in this role must provide excellent follow-through, record-keeping, and problem solving. This individual must remain up to date with knowledge of resources and emerging ADRD research findings. The person in this role will serve a specific territory as outlined in the Planning and Service Area map (as assigned) and should have high-level knowledge of the resources available to families in the region they serve.

Additionally, as the Lead Care Navigator, this individual will oversee and support a team of Care Navigators, ensuring consistent and high-quality service delivery across all assigned territories. The Lead Care Navigator will mentor, train, and provide guidance to team members while also acting as a liaison between the Care Navigator team and senior leadership.

This position reports to the Florida Alzheimer’s Center of Excellence manager and Dementia Director. The individual will be based out of Department Headquarters in Tallahassee and may work remotely within the assigned territory. The Lead Care Navigator will engage regularly with the Department’s Dementia Director, the Professional Review Team, and provide supervisory support to the Care Navigator team.

PAY:

Salary will be commensurate with experience and qualifications, ranging from $44,060.16 to $55,000.08, annually.

DUTIES AND RESPONSIBILITIES:

Direct Care Navigation Responsibilities:

• Provide education, guidance, and support to families on ADRD issues by phone and/or email, as needed, including timely:
• Development of individualized care plans
• Follow-up with families, when indicated
• Documentation of all interactions with PLWD and caregivers
• Practice empathetic listening and validation techniques
• Maintain confidentiality, as required
• Support the broader services offered through the Department that impact the overall family caregiving effort (e.g., Elder Helpline, services available through the Alzheimer’s Disease Initiative, Memory Disorder Clinics, etc.)
• Participate in pilot/special projects, which involve collaborative efforts to improve assessment and delivery of services

Leadership and Team Management:

• Provide supervision, mentorship, and guidance to the Care Navigator team, ensuring consistency and quality in service delivery
• Lead regular team meetings to discuss case management strategies, challenges, and best practices
• Train new Care Navigators and ensure they have the resources and support needed to perform their roles effectively
• Monitor team performance and provide feedback to enhance individual and overall team effectiveness
• Act as the primary point of contact for escalated cases that require additional expertise or intervention

Build Relationships and Strengthen the ADRD Network:

• Develop ongoing relationships with and provide education for key personnel
• Collaborate with the Dementia Care and Cure Initiative Task Forces to enhance the network of local resources and collaborative efforts with other entities (e.g., ACHA, DOH, DCF, Florida’s MDCs, Brain Bank, Alzheimer’s Association, AARP, and other external partners)

Remain Knowledgeable:

• Remain knowledgeable and current in information on ADRD, as well as national, state, and local programs and services that affect the targeted population
• Stay abreast of rules and regulations guiding ADRD care in facilities
• Improve/enhance professional knowledge, skills, and abilities through education courses, seminars, workshops, review of policies and procedures, etc.

Inform Future Work:

• Proactively anticipate gaps in ADRD services and programs to resolve issues through a collaborative decision-making process with key persons within the Department or external stakeholders to address short or long-term needs or gaps in programs and/or services
• Available for relationship building and education for primary partners as needed/requested
• Serve as a consultant to DOEA team members for ADRD resources within assigned regions

Meet Goals:

• Throughout all tasks, meet measurable outcomes through metrics, timelines, benchmarks, etc., to assist with analyzing the effectiveness of specific goals
• Ensure team-wide adherence to best practices and policies, tracking individual and collective progress toward performance benchmarks

This position combines direct client support with leadership responsibilities to ensure high-quality service delivery while fostering a knowledgeable and collaborative Care Navigator team.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Possess strong written and oral communication skills, required for public speaking and report writing, uses correct grammar, punctuation, and spelling. Is detail oriented and able to enter data accurately into a computerized system.
• Able to navigate multiple computer screens, applications, and online research engines.
• Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.
• Ability to prepare clear, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.
• Ability to demonstrate a professional and courteous demeanor.  Ability to establish and maintain cooperative working relationships with the public and staff.  Ability to work independently and with teams at the unit and agency where appropriate.
• Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.
• Willing and able to follow written and oral directions and instructions from management and carry out the directives of persons with duly delegated authority.
• Willing and able to resolve any differences with management in a constructive manner and accept and abide by management’s direction and decisions.
• Possess strong project management abilities.
• Ability to travel statewide.  Ability to lift and carry a laptop and associated documents and equipment for training (up to fifteen pounds).

REQUIREMENTS:

• Florida Driver’s License
• Public speaking and multi-tasking.
• Computer usage of Word, Excel and PowerPoint programs. 
• The ability to multi-task, prioritize work, supervise staff, provide strong leadership skills, and network effectively.
• Travel and special projects may impact working hours to include evenings and weekends.

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.