GOVERNMENT OPERATIONS CONSULTANT II - 73002972

Requisition No: 875017 

Agency: Department of Revenue

Working Title: GOVERNMENT OPERATIONS CONSULTANT II - 73002972

 Pay Plan: Career Service

Position Number: 73002972 

Salary:  $51,368.64 - $57,775.80 / annually 

Posting Closing Date: 05/11/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Information Services Program

Government Operations

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position requires strong technical, analytical, and collaborative skills. The incumbent will serve as a key contributor within Configuration Management, with secondary support for Change Management processes.

Configuration Management is responsible for maintaining the accuracy and integrity of Configuration Items (CIs) and their relationships within the Department’s IT environment. This includes supporting the Configuration Management Database (CMDB), enforcing data standards, and ensuring alignment with audit and risk requirements.

The incumbent will collaborate with technical teams and service owners to maintain configuration data, support discovery tools, reconcile data sources, and validate CI relationships. The role also supports governance activities, including audits, compliance reviews, and process improvements.

In support of Change Management, the incumbent will assist with impact analysis, ensure proper CI association within Requests for Change, and help maintain process compliance.

The role includes supporting the administration and enhancement of ITSM tools used for Configuration and Change Management by gathering requirements, contributing to specifications, and validating solutions.

Additionally, the incumbent will assist with training, support team members, and promote adherence to established processes and standards. The ideal candidate is detail-oriented, adaptable, and communicates effectively across technical and business teams.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Four (4) years of professional experience in information technology, systems analysis, technical support, or IT operations. 
• Experience working in an IT Service Management (ITSM) environment supporting operational processes.
• Experience in ITIL-based processes, including Change Management and Configuration Management.
• Experience analyzing, documenting, and maintaining technical or business requirements.
• Experience with data validation, reconciliation, or reporting in an enterprise IT environment.

PREFERENCES:

• Experience using ITSM tools such as ServiceNow or Cherwell.
• Experience supporting Configuration Management Database (CMDB) data, including CI lifecycle and relationship management.
• Experience supporting audit, compliance, or risk reporting activities in an IT environment.
• Experience working with discovery tools or automated data population processes.
• Familiarity with ITSM tool configuration, workflow support, or minor system enhancements.
• ITIL Foundation certification or equivalent ITSM knowledge.

SPECIAL NOTES: 

• Position located in Tallahassee, Florida (2450 Shumard Oak Blvd.).
• This position is not eligible for telework.

SALARY: The tentative salary for this position is $54,072.14.

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850) 717-7346, Regenia.Walker@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:  If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.