GOVERNMENT OPERATIONS CONSULTANT II

Requisition No: 885470 

Agency: Department of Corrections

Working Title: GOVERNMENT OPERATIONS CONSULTANT II

 Pay Plan: Career Service

Position Number: 70035419 

Salary:  $45,219.46 Annually 

Posting Closing Date: 10/23/2026 

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FLORIDA DEPARTMENT OF CORRECTIONS

We Never Walk Alone

ADVERTISING TITLE: GOVERNMENT OPERATIONS CONSULTANT II

This open competitive advertisement is for a Career Service position located at Central Office, in the Office of Legislative Affairs.

The purpose of this position is to provide accurate and timely service to the public, inmates, and their families by managing and tracking correspondence—including inquiries and complaints—received from various sources, ensuring proper referral, confidentiality, and compliance with Department rules and statutes, while supporting legislative and communications functions and maintaining Spanish language proficiency.

This position is not a teleworking position and is required to report to the FDC office in the area it serves.

JOB DUTIES:

• Managing a caseload that includes, but is not limited to: telephone, written and electronic messages from inmates/families of inmates forwarded from the Governor’s Office of Citizen’s Services, parties directed to the Secretary, Deputy Secretary, Assistant Secretaries, Inspector General, Classification, Inmate Bank and to the Office of Citizen Services directly. Working closely with the Governor’s Office and maintaining close communication. 
• Managing, assigning, developing, administering, and coordinating the efforts to tract the correspondence control database, to ensure the completion of assigned correspondence to respective staff within the Department with established timeframes.
• Access to the Inspector General log, which requires incumbent to maintain code of confidentiality along with policy and procedures for efficient customer service.
• Maintaining a working knowledge and familiarity with Department Rules and Policy and Procedures governing inmates.
• Knowledgeable with Florida Statutes pertaining to Citizen Services.
• Reviewing Citizen Service’s policies annually and submitting suggested changes if any. 
• Providing assistance and coordinating with the Office of Communications Office of Legislative Affairs when responding to requests received via social media or from Legislator’s offices.
• Assisting as needed in supporting the Secretary’s Office and performs other related duties as assigned.
• Performs other duties as assigned by the Legislative Affairs Manager.
• Must be fluent in writing and speaking Spanish.

BENEFITS:

• Paid vacation, sick leave, and holidays.
• Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
• Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
• Tuition-Free college courses.
• Retirement Plans with the Florida Retirement System:

• • Pension Plan (Traditional Retirement Pension Plan)
  • Investment Plan (401(K)-Type Retirement Plan)
  • Deferred Retirement Option Program (Drop)
  • Deferred Compensation
  • Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.

REQUIREMENTS:

Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.

• Must have the ability to read, write, and converse fluently in Spanish.
• Must be able to translate documents from English to Spanish.

Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.

ADDITIONAL INFORMATION:

BACKGROUND SCREENING REQUIREMENT

The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering.

EMPLOYMENT ELIGIBILITY

The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee’s eligibility to work after completing the I-9 form.

The Florida Department of Corrections does not currently support H-1B Visa Sponsorship. 

For online application issues, call the People First Service Center at 1-877-562-7287. Applications will be accepted until 11:59 PM EST on the closing date.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.