GOVERNMENT OPERATIONS CONSULTANT III - 65000493

Requisition No: 866070 

Agency: Elder Affairs

Working Title: GOVERNMENT OPERATIONS CONSULTANT III - 65000493

 Pay Plan: Career Service

Position Number: 65000493 

Salary:  $4,215.39 MONTHLY 

Posting Closing Date: 12/08/2025 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

BUREAU OF ELDER RIGHTS

*****OPEN COMPETITIVE*****

POSITION OVERVIEW AND RESPONSIBILITIES:

Incumbent reports to work with and assists the Operations & Management Consultant II - SES in the duties related to the managerial position including, but not limited to, the preparation and administration of the SHINE Outreach Program Curriculum, including outreach policies and procedures for all external beneficiary and local program outreach-related needs. 

PAY:

Salary will be commensurate with experience and qualifications, ranging from $50,584.68, annually.

DUTIES AND RESPONSIBILITIES:

The incumbent will promote and update all beneficiary education content, and outreach presentations, and assist with local SHINE Program outreach needs through multiple learning formats including Articulate Storyline, learning management platforms, digital communications platforms (i.e. Teams, Zoom, etc.), and other alternative technologies.  Conducts regular updates to outreach materials, beneficiary fact sheets, PowerPoint presentations, and online outreach modules. Ensures that all tangible outreach and supporting documentation is distributed to the field and maintained online. Distribute all outreach materials to beneficiaries, volunteers, and support staff within 7 business days of creation or updates. Incumbents must be able to develop an expert level of understanding on all Medicare-related items and must be able to research, comprehend, and deliver complex Medicare-related information in an easily digestible format as new information becomes available.

The SHINE SharePoint Site User is responsible for providing technical oversight and ensuring timely updates to metadata, workflows, and data tracking systems that support SHINE outreach efforts. This role involves coordinating updates to JavaScript and Visual Basic programming used to develop web-based materials and consumer products related to SHINE. The incumbent collaborates with SHINE staff to create and utilize interactive and web-based outreach technologies aimed at enhancing the accessibility of Medicare information and resources. Additionally, the role includes managing the SHINE website by uploading new files and making necessary revisions to existing documents.

Responsible for the design, implementation, maintenance, and monitoring of data tracking systems in support of SHINE, SMP, and MIPPA outreach operations. This would include cross training and utilization of the SHINE training database, online outreach modules, in-person outreach, and outreach technical applications. Performs detailed research and analysis of laws, policies, procedures, programs, and updates related to Medicare and health insurance for the aged and disabled.

The incumbent handles all of the correspondence tracking items, to include external written correspondence, client calls, client requests for information received via the SHINE website, and client requests for information via Facebook or other social media avenues. The incumbent must do the necessary complex Medicare research for outreach components and responses to clients. They are also responsible for updating all of the SHINE Program Outreach materials.

Assists with design and implementation of grant-funded initiatives to demonstrate innovative service delivery models. Participation includes preparation of management materials, assistance with the development of organizational protocols, establishment of quality assurance standards, and involvement with workgroup activities that support the initiative. Provides staff support for internal and external activities involving the Department and partners from the aging network, state agencies, stakeholder groups, and other entities relevant to meeting project objectives. Maintain up-to-date knowledge of federal and state laws and rules pertaining to the oversight of the outreach program.

Incumbent must be able to meet the following:

1. Possess strong written and oral communication skills, required for public speaking and report writing, uses correct grammar, punctuation, and spelling. Is detail oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Basic proficiency in Microsoft Windows Operating environments and Office Suite products to include Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.
2. Ability to prepare clear, complete, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes.
3. Ability to demonstrate a professional and courteous demeanor. Ability to establish and maintain cooperative working relationships with the public and staff. Ability to work independently and with teams at the unit and agency where appropriate. 
4. Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.
5. Willing and able to follow written and oral directions and instructions from management and carry out the directives of people with duly delegated authority.
6. Willing and able to resolve any differences with management in a constructive manner and accept and abide by management’s direction and decisions.
7. Possess strong project management skills.
8. Ability to travel statewide. Ability to lift and carry a laptop and associated documents and equipment for training (up to fifteen pounds).
9. Understand methods of data collection and analysis; have ability to organize data into logical format for presentation in reports, documents, and other written materials, including training presentations; utilize problem solving techniques; research, plan, organize, and coordinate work assignments.

Performs other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

Proficiency with Microsoft Office products, including Excel and Access.

Ability to collect, evaluate and analyze data to track and monitor contractor performance.

Ability to organize complex data into user-friendly formats for presentations and written materials.

Excellent verbal and written communication skills.

Knowledge of the aging network of service providers and the services they provide.

Knowledge of the issues related to aging, disability and long-term care.

Ability to work independently and effectively organize work assignments.

Ability to establish and maintain effective working relationships with others.

Must have the ability to travel.

REQUIREMENTS:

Florida Driver’s License.

Must be able to travel for work purposes 25%

THE BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

OUR ORGANIZATION AND MISSION:

The Department is dedicated to promoting the well-being, safety, and independence of Florida's seniors, their families, and caregivers. Its vision is for all Floridians to live well and age well.

SPECIAL NOTE:

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 
• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.