GOVERNMENT OPERATIONS CONSULTANT III - 79010274

Requisition No: 875102 

Agency: Business and Professional Regulation

Working Title: GOVERNMENT OPERATIONS CONSULTANT III - 79010274

 Pay Plan: Career Service

Position Number: 79010274 

Salary:  $2,000.00 - $2,200.00 Bi-weekly 

Posting Closing Date: 05/16/2026 

Total Compensation Estimator Tool

DIVISION OF SERVICE OPERATIONS

BUREAU OF CENTRAL INTAKE AND LICENSURE

GOVERNMENT OPERATIONS CONSULTANT III

Position Number: 79010274

Hiring Salary: $2,000.00 - $2,200.00 Bi-weekly

**Anticipated Vacancy**

**Open Competitive**

***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail. 

The Work You Will Do:

This professional position provides critical support to the Bureau of Central Intake Unit and Licensure (CIU). The incumbent is responsible for training and onboarding new hires, ensuring they gain a thorough understanding of bureau policies, procedures, and systems. The position also identifies ongoing and emerging training needs and develops or coordinates appropriate training solutions to address those needs.

In addition, this role works closely with CIU processing teams to coordinate training efforts, promote consistency in work practices, and support operational efficiency. The trainer serves as a subject matter resource, assists with process improvements, and helps ensure staff are equipped to meet performance standards and customer service expectations.

Your Specific Responsibilities:

• Conducts new hire training for newly hired bureau staff members.  Ensures that all training materials and related informational resources are consistent across business units and up to date with current business processing guides.
• Coordinates business process changes to ensure that all training materials are properly updated and that business processes are standardized to the greatest extent possible across all business units.  Works directly with the Customer Contact Center and our internal customers to ensure that information is clearly and consistently communicated.  Performs reviews of business operation documents.  Responsible for the annual review and update of the Bureau's Memorandum of Understanding and Standard Operating Procedures.
• Maintains current records on Purchase Orders for the Bureau, ensuring compliance with Department invoice payment policies. Ensures timely payment of all invoices through MyFloridaMarketPlace.  Coordinates with all Bureau program areas in the ordering of office supplies.  Serves as the contract administrator for the Bureau. 

Knowledge, Skills and Abilities

• Knowledge of Licensing system, document imaging systems and Microsoft Office products.
• Ability to plan, organize and coordinate work activities.

Minimum Requirements:

• Must have at least one (1) year training experience.
• Must have at least one (1) year experience developing, updating and maintaining reports.
• Must have experience in curriculum design, lesson plan and training development as well as classroom training and facilitation.
• Must be proficient with Microsoft products including Excel, Power Point and Word.

Position Notes:

• This advertisement may be used to fill current and future vacancies for up to six months from date of opening.
• Preferred working knowledge and experience with business processes, using OnBase and Versa Regulation.

The Benefits of Working for the State of Florida:

 “Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees
• The State of Florida provides a $25,000 life insurance policy to eligible employees
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and child care reimbursement accounts are available
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.**

**This advertisement package may be used to fill additional Regulatory Specialist III vacancies occurring over the six month period immediately following the posting of this advertisement.**

NOTE: If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

This position requires a security background check and/or drug screening and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.

Applicants are required to apply online through the People First system by the closing date.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074.  DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans and their family members have given to our country and support the hiring of returning service members and military spouses.

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.