HOPE NAVIGATOR SUPV - SES * - 60068890

Requisition No: 843721 

Agency: Children and Families

Working Title: HOPE NAVIGATOR SUPV - SES * - 60068890

 Pay Plan: SES

Position Number: 60068890 

Salary:  $50,000-$55,000 

Posting Closing Date: 01/03/2025 

Total Compensation Estimator Tool

Hope Navigator Supervisor - SES

Location: Tallahassee FL. 

This is not a Teleworking position

DESCRIPTION
This is a highly responsible position assigned to report directly to the Program Administrator and requires expertise in social services including extensive knowledge of Community Services and resources. Provides leadership and supervision to include compliance with program requirements/business model, and effective performance feedback.
This is an advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, layoff, assign, and reward or discipline direct reports. Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). Supervises all direct reports who are responsible for the delivery of services to departmental customers. Evaluates subordinates on performance and quality of service delivery to departmental customers. Provides positive reinforcement along with corrective actions as necessary.
Develop and Coordinate - Develop and coordinate corrective action reports for effectiveness and timelines within program policy and procedure guidelines. These areas may include, but are not limited to, customer surveys, quantitative statistics, community outreach, and provider liaison activities.
Communication - Establishes and maintains effective working relationships with Senior Management, program office, direct reports, peers, and community service partners and organizations in the service area. Ensures effective communication with the deaf and hard of hearing community (Department’s customers and companions) in accordance with the ADA and or section 504; manage service records and reports data, resources, and or training needs to their designated program point of contact.
Analysis and Monitoring - Recommends and initiates quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery
Develops and maintains ongoing partnership with care partners and community organizations.
Participates in national, state and local meetings, committees, community activities, outreach events and other team efforts as required.
Performs other Duties as directed

MINIMUM REQUIREMENTS:
• Bachelor’s degree from an accredited college or university or equivalent (4 years) of experience in Social Services.
• Minimum of two years of supervisory or managerial experience.
Proficient in the use of Microsoft Excel.

Educational Requirements:
Bachelor’s degree from an accredited college or university or equivalent (4 years) of experience in Social Services.

Requirements:
Minimum of two years of supervisory or managerial experience.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.