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Date: Jan 13, 2021

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 288303 

Agency: Highway Safety and Motor Vehicle


Position Number: 76004489 

Salary:  $65,000.04 Annually 

Posting Closing Date: 01/18/2021 

Department of Highway Safety and Motor Vehicles

Division of Motorist Services

Bureau of Commercial Vehicle & Driver Services




In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.



$65,000.04 Annually

Contact Person: Jay Levenstein, 850-617-2831


Who We Are:

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan

To learn more about DHSMV and why it’s a great place to work, visit our website at:


What Will I Be Doing?

As an HSMV Program Manager, you will manage the daily operations and compliance oversight for the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) programs.  Duties will include the following:

  • Supervising the activities of the Walk-In Service Center, the Call Center, and the Examining and Support Units;
  • Monitoring the IRP activities of License Plate Agents (LPAs) throughout the state;
  • Communicating and coordinating with internal and external parties on issues related to IRP/IFTA;
  • Supporting customer relations with IRP registrants, IFTA licensees, and authorized agents;
  • Formulating policies, rules, legislation, and budget requests related to IRP and IFTA administration;
  • Managing a staff of at least 39 members that serve customers seeking to become registered under IRP and licensed under IFTA;
  • Providing strategic planning and leadership including establishing goals and initiatives to improve the performance and efficiency of the IRP and IFTA programs; and
  • Supervising and reviewing the activities of subordinate supervisors.


The ideal candidate should possess the following knowledge, skills and abilities:

  • Managerial and supervisory skills;
  • Knowledge of laws and regulations governing IRP, IFTA, and other related state and federal programs and revenue collection provisions;
  • Ability to plan, organize, and execute work plans and projects;
  • Ability to research and analyze programs and data;
  • Ability to communicate clearly, effectively, and courteously with the public, professional colleagues, and higher authorities;
  • Ability to establish and maintain effective working relationships with coworkers, staff, and customer authorized agents;
  • Ability to review materials for completeness and accuracy;
  • Ability to develop and execute strategic plans;
  • Ability to review and analyze statutes and rules;
  • Ability to manage contracts; and
  • Basic knowledge of information system software and functionalities needed to support program operations.


Preferred Qualifications:

  • Handling escalated customer service/public relations issues or concerns;
  • Experience with the International Fuel Tax Agreement (IFTA) and International Registration Plan (IRP);
  • Experience using Microsoft Word, Excel, SharePoint, and MS Teams;
  • Experience supervising others, including supervisors;
  • Experience managing contracts; and
  • Experience analyzing statutes and rules.


General Information

  • The elements of the selection process may include a skill assessment and/or oral interview.
  • Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.
  • The process for selecting applicant(s) for this position could take up to six months.  Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.
  • HSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee