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Date: May 16, 2018

Location: TALLAHASSEE, FL, US, 32399

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 36022 

Agency: Highway Safety and Motor Vehicle


Position Number: 76002611 

Salary:  $40,000.08 Annually 

Posting Closing Date: 05/22/2018 


Department of Highway Safety and Motor Vehicles

Division of Motorist Services

Bureau of Motorist Compliance


           *Internal Opportunity DHSMV Employees Only*


In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.



$40,000.08 Annually

Contact Person: Sara Bourdeau, (850) 617-2104


The Organization

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits include

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan

To learn more about DHSMV and why it’s a great place to work, visit our website at:


Description of Job

This position reports to the Program Manager and is responsible for the supervision and management of the Vision Section and the Initial Case Development/Re-Examination Section.  Responsible for training, motivating, and evaluating employees involved in the screening and processing of initial complaints on medically impaired and visually impaired drivers.  Responsible for performing research and analysis of complex issues and providing case consultation to employees on vision issues and the processing of confidential complaints.  Responsible for preparing complex correspondence, memoranda, and other communications on special cases.  Responsible for conducting regular staff meetings with subordinates and for disseminating new information concerning new laws, policies, and procedural changes.  Responsible for maintaining statistical data on work performed by employees for review and analysis.


Preferred Qualifications:

Preference will be given to applicants with the following experience:

  • Bachelor’s degree or higher from an accredited college or university;
  • Handling customer complaints;
  • Supervision and/or leadership;
  • Handling caseloads;
  • Knowledge of medical terminology and conditions;
  • Composing written correspondence such as a letters, memorandums, reports and/or memos;
  • Reviewing, analyzing or verifying information for accuracy or compliance.
  • Assessing problems/needs, developing action plans, and initiating objectives.
  • Implementing process improvements.


Desired Knowledge, Skills, and Abilities:

  • Knowledge of medical terminology and conditions.
  • Knowledge of driver license records.
  • Knowledge of Microsoft Office and Microsoft Outlook.
  • Skill in written and verbal communication.
  • Ability to balance and prioritize multiple competing priorities.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to understand and apply applicable rules, regulations, policies, and procedures.
  • Ability to conduct research and analyze data to inform decisions.
  • Ability to work independently.
  • Experience handling confidential materials.
  • Ability to organize and manage complex processes.
  • Ability to simplify and improve processes.
  • Ability to meet deadlines and produce quality work products.
  • Ability to be flexible and adapt to changing needs and priorities.
  • Ability to identify and understand potential problems and use judgement to develop effective solutions.



The elements of the selection process may include a skill assessment and/or oral interview.

Applicants being considered for employment will be required to submit to pre-employment fingerprinting, and a background investigation.

The process for selecting applicant(s) for this position could take up to six months.  Following the six month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.



HSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee