HSMV SECTION SUPERVISOR - SES - 76004836

Requisition No: 862629 

Agency: Highway Safety and Motor Vehicle

Working Title: HSMV SECTION SUPERVISOR - SES - 76004836

 Pay Plan: SES

Position Number: 76004836 

Salary:  $45,000.00 Annually 

Posting Closing Date: 10/14/2025 

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Commercial Vehicles and Driver Services

*Selected Exempt Services*

*Internal Agency*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: LaTia Benbow, (850) 617-2937

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan  

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.  

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!  

Duties and Responsibilities
This position oversees daily operational activities including administering and managing the International Registration Plan (IRP), the International Fuel Tax Agreement (IFTA) and CVDS Call Center. The Section Supervisor is responsible for the success of the Call Center and staff; observe and evaluate procedures, oversee staff encouraging excellence in customer service with accurate and efficient work completed. Stay apprised of all state, federal and international provisions relating to IRP, IFTA and associated programs; seek current technology opportunities and room for improvement with processes and procedures to keep CVDS operating efficiently with room for growth. 

Knowledge, Skills, and Abilities

• Knowledge of rules, procedures, and policies related to IRP, IFTA, and state and federal regulation of commercial motor vehicles
• Knowledge of the principles of management and supervision
• Knowledge of the principles and practices related to revenue collection
• Skill in the use of the Florida Real-time Vehicle Information System (FRVIS)
• Skill in detecting and analyzing inaccuracies and miscalculations
• Skill in using Microsoft Office, including Word and Excel
• Ability to perform basic mathematical calculations
• Ability to deal with the public in a tactful and courteous manner
• Ability to establish and maintain effective working relationships with others
• Ability to work and communicate effectively with others

Preferred Qualifications
Preference will be given to candidates with the following:

• Experience in leading and mentoring staff 
• Office-based customer service experience 
• Knowledge of IRP/IFTA programs
• Ability to examine and process documents
• Knowledge in collecting and interpreting data/statistical information
• Experience with eligibility determinations involving research, application of criteria, and collecting/interpreting data
• Prepared written documents, e.g., correspondence, procedures, manuals
• Excel at organizing workflow and prioritizing tasks for employees
• Formal education following high school 

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.