HUMAN SERVICES PROGRAM ANALYST - 60053568 1

Requisition No: 827809 

Agency: Children and Families

Working Title: HUMAN SERVICES PROGRAM ANALYST - 60053568 1

 Pay Plan: Career Service

Position Number: 60053568 

Salary:  32,760.00, in accordance with DCF salary Policy 

Posting Closing Date: 05/09/2024 

Total Compensation Estimator Tool

This is an Open Competitive Opportunity

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

MINIMUM QUALIFICATIONS:

• Willingness and ability to travel
• Experience with Smartsheet software

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Experience with the Treasury Offset Program (TOP) as it relates to ESS
• Proficiency in the FLORIDA system and Microsoft Office Suite (to include Outlook, Word, Excel, and PowerPoint and Publisher) 

HUMAN SERVICES PROGRAM ANALYST – BENEFIT RECOVERY

This position is located in Tallahassee, FL, and reports directly to the Program Administrator.  

The position is classified as Career Service, working 40 hours per week, Monday-Friday.

Travel and use of your personal vehicle may be required. 

The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic. Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud, or abuse. This position is qualified to be exempt from public record. The incumbent is a member of the DCF DSNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

JOB DUTIES AND RESPONSIBILITIES:
This is a professional postion in the Benefit Recovery (BR) Program of the Office of Public Benefits Integrity (OPBI) located within the Economic Self Sufficiency (ESS) Program. The individual in this position must have detailed knowledge of the Compromise process and procedures and maintain a comprehensive, up-to-date working knowledge of the Treasuray Offset Program (TOP). The person occupying this position works to ensure the Benefit Recovery Program is administered in conformity with federal, state and regional policies. Assigned duties include, but are not limited to the following:

• Serves as BR Compromise Specialist, acting as liaison for the different Regions, other states and federal agencies.  Handle all correspondence, calls, and requests related to Compromises and issue Compromise Decision notice within required time frames. 
• Assists with Treasury Offset Program (TOP) related phone calls, correspondences, and inquiries.
• Process all BR Administrative Disqulification Hearing (ADH) case inforrmation on the ESS Document Imaging system.
• Analyze, prepare, redact and distribute required evidence to the respondent for Administrative Disqualification Hearings.
• Acts as the backup to the BR Hearings team for Administrative Disqualification Hearings. 
• Mainitains all IT tickets related to onbarding of BR staff access and issues with systems.
• Performs special work assignments and other related duties as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of public assistance program objectives and policies
• Knowledge of problem-solving techniques
• Knowledge of training principles and practices
• Knowledge of goal setting techniques
• Knowledge of arithmetic
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Ability and skill operating a personal computer and computer software.
• Ability to conduct fact-finding interviews
• Ability to accurately prepare and maintain records and reports
• Ability to work with a diverse range of people
• Ability to adapt to change
• Ability to deal calmly and effectively in high stress situations
• Ability to compose documents or correspondence involving technical information
• Ability to interpret complex policies
• Ability to interpret and apply public assistance policies
• Ability to prioritize and meet deadlines
• Ability to establish and maintain effective working relationships
• Ability to communicate effectively, both written and oraly
• Ability to apply ethical business practices

Important Application Process Information: 

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME. 

**It is unacceptable to use the statement “See Resume” in place of entering work history information. ** 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.  
• Account for and explain any gaps in employment so that the hiring process is not delayed. 
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history. 

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.