HUMAN SERVICES PROGRAM ANALYST - 64042245

Requisition No: 827238 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM ANALYST - 64042245

 Pay Plan: Career Service

Position Number: 64042245 

Salary:  $40,000 - $45,000 

Posting Closing Date: 05/10/2024 

Total Compensation Estimator Tool

Anticipated Vacancy

Job posting category - Open Competitive

Your Specific Responsibilities:

This position is responsible for providing operational and procedural support to the Newborn Hearing Screening Program in the Division of Children's Medical Services, Bureau of Early Steps and Newborn Screening. The incumbent in this position must be able to work independently, must have the ability to organize and prioritize workload, be capable of ensuring continuity of work in the absence of supervision, and demonstrate sound judgment and initiative in the performance of these duties.  

Responsible for all first contact follow-up for newborns and infants who do not pass the newborn hearing screen. Make phone calls and send emails/letters/faxes to health care professionals and parents for newborns and infants who did not pass the newborn hearing screening.
 

Enter hearing screening result into the data system and complete data system actions. Research current demographics for patients and update their records in the data system. Document correspondences in patient records.

Manage, maintain, and distribute the Newborn Hearing Screening educational materials. Process requests from hospitals, audiologists, and other stakeholders. Mail requested materials. Maintain inventory of educational materials. Initiate purchase of materials, as needed.  

Answer incoming calls to the toll-free program telephone line. Document information provided by stakeholders in the data system and update records, as appropriate. Take messages and direct calls to the correct program staff. Check voicemails and returned missed calls.

Process returned letters and faxes. Research current demographics for patients and providers and update their records in the data system. Resend letters and faxes, when possible. Document outcome of research.

Lead and participate in continuous quality improvement activities related duties and responsibilities, as required.

Participate in various workgroups, meetings and conferences related to newborn hearing screening or as assigned. Follow-up on actions related to these workgroups, meetings, and conferences.

Perform other related administrative duties and responsibilities as required.

Required Knowledge, Skills, and Abilities:

Knowledge of the principles and techniques of effective verbal and written communication. Ability to establish and maintain effective working relationships with others. Ability to schedule and coordinate assigned work responsibilities. Ability to work independently. Knowledge of office procedures. Knowledge of correct spelling, punctuation, and grammar usage.  Knowledge of personal computers and software. Knowledge of hearing and hearing loss, and language and communication modalities preferred. Ability to handle telephone calls in a courteous and effective manner. Ability to read, understand and apply applicable rules, regulations, policies and procedures. Ability to organize and maintain filing systems. Ability to compose correspondence. Ability to determine work priorities and ensure completion of assignments. Ability to review work for accuracy and quality of content. Bilingual in English and Spanish preferred.

Qualifications:

• Bachelors degree (preferred)
• one (1) year professional experience or three (3) years of professional experience in a healthcare setting as described in the advertisement (application/resume must reflect this information to be considered)
• One (1) year professional experience which includes customer service, data system experience and answering office phones and providing detailed information to clients
• Ability to speak bilingual (English and Spanish) (preferred)

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Alexander Building

2020 Capital Circle, SE

Tallahassee, FL 32399

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.