HUMAN SERVICES PROGRAM CONSULTANT I (PENDING RECLASSIFICATION)

Requisition No: 869442 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM CONSULTANT I (PENDING RECLASSIFICATION)

 Pay Plan: Career Service

Position Number: 64059276 

Salary:  $40,320.81 

Posting Closing Date: 03/22/2026 

Total Compensation Estimator Tool

Florida Department of Health

Internal Agency

This advertisement may be used to fill multiple positions

This position provides quality customer services on behalf of Florida Department of Health, Division of Children’s Medical Services (DCMS) with any needs that come through the DCMS Toll-Free Line.  This position is responsible for processing referrals, redeterminations, and attestations, ensuring appropriate documentation of activities and quality assurance reviews.

Your Specific Responsibilities:

• This is a professional position within the Clinical Eligibility Unit. This position is responsible for the eligibility determination by parent-based surveys or physician attestation of children eligible for the services of the State’s health plan for children and youth with special health care needs.
• This position performs eligibility activities in the specialized medical field of pediatrics. Conducts reviews for eligibility screening services for enrolled or potential enrolled children for the State’s health plan for children with special health care needs in collaboration with a registered nurse.
• This position provides quality customer services on behalf of DCMS by conducting eligibility screenings to determine current and/or continued eligibility for enrolled or potentially enrolled children for the State’s health plan for children and youth with special health care needs through the DCMS Clinical eligibility Unit Toll-Free Line-Free Line. 
• Evaluates the health status of the patient through parent-based screening or attestation with the parent/guardian, includes taking appointments scheduled for eligibility screenings. 
• Interprets the client’s special needs as reported by parent/caregiver. Escalate cases to a clinically licensed staff to handle complex cases. 
• Documents in accordance with established guidelines while using the current electronic medical record program. Provides resources for other state and local health related agencies to maximize support to client parents/guardians.
• Attend meetings and conferences directly related to roles and responsibilities.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of organizational procedures, policies, practices, rules, and regulations.
• Ability to plan, organize and coordinate work assignments.
• Ability to meet deadlines and prioritize tasks effectively.
• Ability to communicate effectively verbally and in writing to express facts and ideas in a succinct and organized manner and make clear and convincing oral presentations.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of medical terminology.
• Working knowledge of Microsoft Word, Excel, and other software.
• Thorough knowledge of modern office business equipment, practices and procedures.
• Knowledge of organizational procedures, policies, practices, rules and regulations.
• Great Interpersonal skills.
• Must be able to multi-task.
• Knowledge of computer software including applications.
• Must be an active listener and ask questions as appropriate.

Qualifications:

Minimum:

• Current employee with the Florida Department of Health.
• Valid Florida Driver’s license.

Preferred:

• 1-3 years eligibility screening, and/or call center preferred. 
• Experience in a health program or programs for children with special healthcare needs.
• Experience with Client Relations Database System.

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

This is not a remote position. The incumbent for this position will work at one of the following CMS Office Locations: 

• 2020 Capital Circle SE, Tallahassee, FL 
• 160 Governmental Center, Pensacola, FL
• 1313 Tampa Street, Tampa, FL
• 337 N. 4th Street, Ft. Pierce, FL
• 401 NW 2nd Avenue Miami, FL

Staff currently working for CMS may be permitted to work from their current office location.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits:
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.  

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.