HUMAN SERVICES PROGRAM SPECIALIST - 64005978

Requisition No: 840836 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 64005978

 Pay Plan: Career Service

Position Number: 64005978 

Salary:  $40,000-$50,000 

Posting Closing Date: 12/06/2024 

Total Compensation Estimator Tool

Florida Department of Health

Open Competitive

Your Specific Responsibilities:

This position is primarily responsible for but is not limited to managing all phases of quality improvement projects from planning to deployment and will ensure high-quality deliverables. Within the Florida Newborn Screening (NBS) Program’s Continuous Quality Improvement (CQI) Unit. This position reports to the Supervisor of the CQI Unit within the NBS Program.

NOTE: This is NOT a remote position.  

BACKGROUND:

The Division of Children’s Medical Services (CMS) is a compilation of programs that serve children and youth with special health care needs. Each program is responsible to either provide a managed system of care; preventive, evaluative, or early intervention services; or statewide children’s services.

Florida’s NBS Program screens newborns for 36 core conditions within 24 – 48 hours after birth. Newborn screening is part of the standard of care for all infants because early detection and treatment of health issues can help your baby grow up healthier.

The CQI Unit is responsible for all quality improvement activities, monitors performance benchmarks of facilities collecting and submitting specimen cards, manages the NBS unsatisfactory specimen caseload, oversees the data system for the NBS Program, performs marketing related tasks and manages the opt-out process for the Florida Sickle Cell Registry.

The following duties and responsibilities are assigned to this position:

Duties and Responsibilities:

Responsible for managing, organizing, and completion of quality improvement projects by being engaged in all phases of the project lifecycle from planning to deployment, and will ensure high-quality deliverables in a timely manner.

Associated responsibilities include:

• Defining project timeline, drafting proposals, establishing budgets if applicable, and maintaining project documentation throughout project lifecycle.
• Organizing activities and determining an effective approach to complete each project.
• Coordinating among internal teams to delegate and prioritize tasks and conduct status updates and check-ins with individual team members to ensure on-time completion of tasks.
• Maintaining communication with stakeholders to ensure project alignment and address any challenges timely.
• Providing regular project status check-ins, progress tracking, and updates on deliverables with internal teams, external resources, and stakeholders.
• Serves as a point of contact for the NBS Program when multiple units/programs are assigned to the same project.

Produce project related reports/briefings and deliver presentations for senior level staff and stakeholders in a way that is professional and influential.

Creates quarterly reports of NBS submitter unsatisfactory, transit and other requested performance benchmark statistics for statistical analyses to determine rates, trends, incidence and prevalence of each submitting entity using computer-based data analysis software.

This position is also responsible for the coordination of the Florida Genetics and Newborn Screening Advisory Council (GNSAC) meetings and to provide oversight of all council related activities such as scheduling, public notices, appointments, travel, meeting minutes, reporting, related workgroups, and all required materials.

Performs other duties as assigned.

OTHER REQUIREMENTS:

Overnight travel will be required once, possibly twice each year.

Required Knowledge, Skills, and Abilities:

This position will require knowledge, skills and abilities, including:

• Utilization of equipment required for the position.
• Proficiency in using Microsoft Word, Excel and Outlook.
• Proven experience in project management, particularly within a technology and data-driven environment.
• Results driven and manages time effectively by prioritizing tasks and managing competing priorities.
• Maintains a calm and positive attitude while meeting deadlines and tight turnaround times. Demonstrates flexibility in responding to demands and varying requests with ease.
• Highly organized with superior attention to detail and excellent follow up.
• Ability to work independently and communicate effectively and with the use of proper grammar and punctuation both verbally and in writing.
• Ability to read, understand and apply applicable rules, regulations, policies, and procedures. Strong planning, critical thinking, and problem-solving skills.
• Outstanding customer service and diplomacy skills when interacting with others.
• Applies new skills and concepts quickly and displays a willingness to learn and improve.
• Ability to travel overnight to attend the Florida Genetics and Newborn Screening Advisory Council meeting at least once, possibly twice a year.

Qualifications:

• Must be able to travel

Preferred Qualifications:

• Project Management Experience
• 1-3 Years of Experience
• Bachelors Degree

Years of experience managing projects can be counted in place of the educational requirement.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

In Office, located in Tallahassee, FL 32399 with 10% Travel

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:                                                          

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.