INCIDENT MANAGEMENT PROCESS CONSULTANT - 67052097

Requisition No: 882647 

Agency: Agency for Persons with Disabilities

Working Title: INCIDENT MANAGEMENT PROCESS CONSULTANT - 67052097

 Pay Plan: Career Service

Position Number: 67052097 

Salary:  50,000.08 - $63,000.08 Annually 

Posting Closing Date: 09/03/2026 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: GOVERNMENT OPERATIONS CONSULTANT II - Career Service

WORKING TITLE: INCIDENT MANAGEMENT PROCESS CONSULTANT

POSITION NUMBER: 67052097

OPEN COMPETITIVE OPPORTUNITY

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response. 

SALARY RANGE

$50,000.08 - $63,000.08 Annually                       $1,923.08 - $2,423.08 Bi-weekly

Position Summary

This is a highly responsible position serving the Agency for Persons with Disabilities (APD) Central Office whose role includes but is not limited to providing statewide leadership, coordination, technical assistance, oversight, and quality assurance related to Incident Management, zero tolerance initiatives, client health and safety, and other quality program functions within the APD service delivery system.

The Work You Will Do 

Serve as State Office lead for Incident Management and Zero Tolerance initiatives by providing statewide coordination, direction, and technical assistance to Regional Offices and providers regarding incident reporting, abuse, neglect, exploitation prevention, and client health and safety.  Reports.

Manage and oversee critical incident and Zero Tolerance processes, including monitoring regional and provider reporting, follow-up activities, ensuring timely incident resolution and closure, providing technical guidance, and promoting compliance with federal and state requirements, Agency policies, and operational standards.

Collect, analyze, and interpret incident, investigative, and performance data from multiple sources, including critical incident reports and Department of Children and Families investigations, to identify trends, systemic risks, performance gaps, emerging vulnerabilities, and opportunities for quality improvement. Conduct root cause analyses and develop recommendations to strengthen provider performance, client protections, and service quality.

Prepare and present routine and ad hoc reports, compliance reviews, and data analyses to Agency leadership to support informed decision-making, risk mitigation, policy development, and continuous quality improvement initiatives.

Lead or support the development, implementation, and evaluation of Zero Tolerance, abuse prevention, human trafficking awareness, and other health and safety initiatives, including the creation of training materials, educational resources, and statewide outreach efforts for APD staff, providers, clients, families, and external stakeholders.

Develop, revise, and implement policies, procedures, interagency agreements, and operational guidance to support compliance with regulatory requirements, strengthen cross-agency collaboration, improve information sharing, and enhance protections for APD clients.

Conduct quality assurance reviews, technical assistance activities, and monitoring of Regional Office operations to ensure compliance with applicable laws, rules, policies, and performance expectations, and provide recommendations for corrective actions and process improvements.

Research and evaluate industry standards, regulatory requirements, and best practices related to incident management, abuse prevention, neglect, exploitation, human trafficking, and client safety to support ongoing program enhancement and operational excellence.

Collaborate with Regional Offices, State Office leadership, providers, and partner agencies to implement strategic initiatives, rulemaking activities, compliance efforts, special projects, and other assignments that advance the Agency’s mission of protecting the health, safety, welfare, and rights of the individuals served by APD.

Performs other duties as assigned.

Minimum Qualifications

High school diploma or its equivalent

Knowledge, Skills, And Abilities

Knowledge of:

• Fundamental operation of Microsoft Office platforms, skills in administrative writing and reporting, skills in process management and improvement.

Knowledge In:

• Process management.

• Data collection methods.

• Abuse, Neglect, and Exploitation prevention.

Ability to:

• perform data analytics.
• Problem solve.
• Perform in a fast-paced, high volume work environment. 

Preferred Qualifications

• Bachelor’s degree preferred

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program 

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.