Date:  Feb 16, 2024


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Requisition No: 724443 

Agency: Management Services

Working Title: INCIDENT RESPONSE MANAGER - 72004003

Position Number: 72004003 

Salary:  $110,000.00 - $126,500.00 

Posting Closing Date: 03/15/2024 

Incident Response Manager
Florida Digital Service
This position is located in Tallahassee, FL

Position Overview and Responsibilities:
The Incident Response Manager oversees and manages Security Incident Response operations, process, and procedures. Orchestrates daily cybersecurity operations in coordination with the Incident Responders and other key mission partners. Specific responsibilities include, but are not limited to, the following:

Manage a team of Incident Response and Threat Intelligence professionals. Respond to cybersecurity incidents, especially as an escalation point for high-priority or highly complex incidents. Drive development and continuous updating of standard operating procedures and documentation for operational domains, including use of automation and integrations where possible. Develop and maintain key performance indicators, key risk indicators, and other measurements of operational effectiveness. Oversee management of Incident Response resources, budgets, documentation, processes, and tools to ensure an operating environment that is sound, sustainable, and compliant with policies and requirements. Participate in the design and execution of vulnerability assessments, red team /penetration tests, security audits, and cybersecurity exercises. Lead the recruitment, development, and performance of personnel. Train, mentor, and guide other team members on cyber incident response practices, tooling, and capabilities. 


Communicate with stakeholders and provide timely and relevant operational updates. Develop and provide daily operations and intelligence updates. Develop and maintain open, working relationships with internal and external auditors, risk management, regulatory agencies, information technology departments, and security and technology vendors. Provide after business hours support in response to security alerts and investigations.

Knowledge, Skills, and Abilities:

  • Demonstrated experience and leadership running cybersecurity operations and incident response at a large private, public, defense, or government organization.
  • Knowledge of risk management processes (e.g., methods for assessing and mitigating risk). 
  • Strong organization skills necessary to manage and coordinate across multiple teams with varying levels of technical and non-technical understanding of incident response activities. 
  • Ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood, authoritative and actionable manner.
  • Ability to collect and analyze security incident artifacts across several technology platforms and tools
  • Ability to develop and publish security incident analysis reports.
  • Deep and wide knowledge of cybersecurity concepts, operations, and cybersecurity tools.
  • Expert knowledge of industry best practices and frameworks (e.g. NIST, MITRE ATT&CK).


  • Desirable education: Undergraduate degree in engineering, computer science, or information technology. 
  • Highly desirable certifications: CISSP, GSLC, or equivalent certifications.
  • Desirable certifications: GCIH, Security+, ECIH, CSIH, or equivalent certifications.

Our Organization and Mission:
The Department of Management Services (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and the DMS Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, telecommunications, private prisons, fleet and federal property assistance programs utilized throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its mission, “We serve those who serve Florida.” Under the leadership of DMS Secretary Pedro Allende, DMS employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies and challenge the status quo.


Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tallahassee