INFO TECH BUSINESS CONSULTANT MGR -SES - 64081571

Requisition No: 886261 

Agency: Department of Health

Working Title: INFO TECH BUSINESS CONSULTANT MGR -SES - 64081571

 Pay Plan: SES

Position Number: 64081571 

Salary:  $57,457.57 - $86,000 

Posting Closing Date: 10/31/2026 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations

System Support Services Unit

Info Tech Business Consultant Manager - SES

Open Competitive Opportunity

This position is expected to be hired at a salary within the range of $78,000 to $86,000. 

Are you looking for space to grow as a leader of technical teams? 

Do you want to strategically shape future plans for a robust operations bureau?

Are you able to balance the needs of internal and external stakeholders through support of systems providing public information?

The operations bureau of the Division of Medical Quality Assurance (MQA) is seeking a Systems Support manager to oversee its Help Desk, as well as teams responsible for the division's websites and virtual agent for voice and web. This manager plays a key liaison role with the Office of IT and MQA’s Application Development team and is able to communicate with both IT leaders and business office leaders. The successful manager has a strong drive to understand the needs of the customers, both internal and external, and approaches resolution of daily issues and tasks with a longer-term effort to improve processes and work quality. 

ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.
• This position requires current authorization to work in the United States without employer sponsorship. The Department of Health is unable to provide employment sponsorship (this includes Stem OPT and/or Form I-983).
• To ensure honesty, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration. 

Your Specific Responsibilities:

The Info Tech Business Consultant Manager supports the Operations bureau chief in system-support issues, asset management, including annual property inventory and coordination with the department’s IT office. The successful manager keeps initiatives on track and identifies where training and alignment is needed for future needs. The division is undergoing a major system transformation project, which affects all bureaus and teams during project engagement and business process transition. This position will assist in the development and preparation of legislative and budget issues. The candidate should be a competent communicator and understand the intersection between technology and content, as the position oversees teams that do technical and content management of websites, email and an AI virtual agent. The incumbent also assists with mentoring mid-level management, quality assurance, and rapid process improvement initiatives throughout the bureau.

Successful Candidates should be able to demonstrate experience and skills:

Managing technical team members, including establishing training and development plan and monitoring work for accuracy, timeliness and quality. This is a senior level position, so three to five years’ experience managing technical teams is considered a minimal level of experience.

Setting performance measures and expectations within the state government agency structure or similarly regulated Human Resources work environment, as well as recruitment and disciplinary steps for full-time employees.

Planning and executing strategic initiatives; anticipate, identify and provide executive-level briefings on future needs and process improvement.

Implementing technical solutions for we-based applications, websites, virtual agent platforms or other public-facing technology. MQA teams do complex system figuration and website development, and the successful candidate demonstrates transferable experience.

Managing team members who use a ticketing system for work assignments; providing training and quality control on communication and work product.

Creating and uploading best-practice user access management; experience with auditing user system access is preferred.

Anticipating and communicating system changes that impact users; trouble-shooting and resolving technical issues.

Communicating with executive leadership through written and in-person channels, as well as creating and conducting effective presentations for leadership and decision-makers.

Providing timely solutions and recommendations to critical needs, as well as balancing short-term fixes with long-term solutions.

Managing hardware and software assets, primarily computer workstations and specialized software, such as that purchased for web design and data analysis.

Conducting fact-finding and writing technical reports and long-range planning studies.

Planning and scheduling work tasks independently so that outputs are timely and provide high-quality outcomes.

Understanding technology and systems concepts, such as computer programming, system analysis and design principles and practices, to independently determine needs and possible solutions by gathering information and to present recommendations.

Analyzing complex business and technical requirements, assisting with translating requirements into system solutions, and coordinating testing and defect resolution.

Coordinating requirements gathering and testing efforts with technology and infrastructure terms for data and integration activities.

Interacting with vendors and helping resolve issues with use of third-party managed systems used by MQA; ensuring successful implementation and successful adoption to new vendor-managed system or enhancements of existing systems.

Ensuring compliance with applicable policies and procedures and providing interpretation and guidance to staff as needed; manager is responsible for creation and upkeep of desk guides and procedural documentation for areas of responsibility.

Managing work using project management concepts to plan work activities and milestones, maintain progress, and provide completion and closure to ensure ongoing operations.

Required Knowledge, Skills, and Abilities:

• Knowledge of computer programming and system analysis and design principles and practices.
• Ability to effectively communicate both verbally and in writing.
• Ability to establish and maintain effective working relationships with the section and bureau and with stakeholders in other bureaus or offices.
• Ability to supervise and manage employees.
• Ability to conduct short and long-range project planning studies.
• Ability to conduct fact-finding research.
• Ability to write technical reports.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to solve problems and make decisions.
• Ability to work independently.

Minimum Qualifications:

• Employees in this position are expected to work in a professional office environment characterized by standard lighting, temperature, and moderate noise levels. The role requires the ability to manage periodic interruptions, perform duties within a confined workspace, and remain seated at a computer workstation for extended periods.
• Must be willing to physically come into the office to perform job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee FL, 32303

This is a full-time, in-office role with no provision for remote work.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.