INFO TECH BUSINESS CONSULTANT MGR -SES - 64081571 *Open Competitive*

Requisition No: 841056 

Agency: Department of Health

Working Title: INFO TECH BUSINESS CONSULTANT MGR -SES - 64081571 *Open Competitive*

 Pay Plan: SES

Position Number: 64081571 

Salary:  Range $2,166.58 bi-weekly - $3,327.78 bi-weekly. Dependent on skills/experience in a work setting. 

Posting Closing Date: 11/17/2024 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations / System Support Services Section

Open Competitive Opportunity

***ATTENTION CANDIDATES***
To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

Your Specific Responsibilities:

The manager of this section oversees system support teams and responsibilities with a significant portion of job duties being communication and coordination of  technology and system operational needs at a division level. The successful candidate is competent in keeping initiatives on track and identifying where training and alignment is needed for future needs. If you like to have your finger on the pulse and provide context for decision-making, this management position is located in a technology-savvy division that added an AI virtual agent to its websites and voice channels and continues to innovate.

The manager in this position serves to support the bureau chief in system-support issues and initiatives by making recommendations and enacting decisions about current-state processes and future needs. The division anticipates a major system transformation project starting this fiscal year, which will affect all bureaus and teams for the three to five years of project engagement and business process transition. The successful candidate demonstrates the ability to make recommendations at a division leadership level to improve management capabilities. This position will assist in the development and preparation of legislative and budget issues. The incumbent also assists with mentoring mid-level management, quality assurance and rapid process improvement initiatives throughout the Bureau.

The job includes managing teams responsible for websites and web-based communications, AI customer contact systems, and the division's licensing and enforcement application, as well as directly managing help desk and asset management functions. As section manager, the incumbent makes recommendations to the Bureau Chief to improve management capabilities and practices through research, analysis and techniques to formulate solutions and strategies. The manager ensures teams that gather and write requirements, perform configuration and coding tasks, and test application changes before and after deployment have proper quality assurance in place, as well as training and skill development to maintain and improve operational support responsibilities.

The Systems Support Section manager in Medical Quality Assurance must demonstrate experience and capabilities in working with employees in technical and technology-centric positions. Experience with project management, system migration, website management, and/or operations is preferred.

This position has strong customer service role, both internally and externally, and must be confident communicating and making decisions collaboratively with teams in the IT office as well as program offices. This candidate should be a competent communicator and understand the intersection between technology and content, as the position oversees teams that do technical and content management of websites, email and an AI virtual agent.

Required Knowledge, Skills, and Abilities:

Knowledge of computer programming and system analysis and design principles and practices.

Ability to effectively communicate both verbally and in writing.

Ability to establish and maintain effective working relationships with the section and bureau and with stakeholders in other bureaus or offices.

Ability to supervise and manage employees.

Ability to conduct short and long-range project planning studies.

Ability to conduct fact-finding research.

Ability to write technical reports.

Ability to understand and apply applicable rules, regulations, policies and procedures relating to management analysis activities.

Ability to organize data into logical format for presentation in reports, documents and other written materials.

Ability to solve problems and make decisions.

Ability to work independently.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee, FL

Leon County

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.