INFORMATION TECHNOLOGY ANALYST - 64086440

Requisition No: 877247 

Agency: Department of Health

Working Title: INFORMATION TECHNOLOGY ANALYST - 64086440

 Pay Plan: Career Service

Position Number: 64086440 

Salary:  $42,561.57 - $54,000.00 

Posting Closing Date: 06/19/2026 

Total Compensation Estimator Tool

Department of Health

Office of Information Technology

Clinic Management & Informatics

**Open Competitive Opportunity**

Full-time Career Service Position

Annual Salary: $42,561.57 - $54,000.00

Your Specific Responsibilities:

• Participate in and coordinate Joint Application Design (JAD) sessions with development teams to represent the interests of business stakeholders and subject matter experts (SMEs) as assigned. Participation includes providing accurate answers to questions regarding intended software functionality. SMEs may be end-users, IT technical staff, HMS practice management team members and HMS clinical team members. Facilitate business requirements gathering sessions with SMEs as assigned, including analysis. Ensure a defined agenda is communicated to participants, ensures a common understanding of terms and definitions, synthesize ideas, track discussions, and provide clear summaries of the discussion and decisions in oral and written form using Microsoft Office tools.
• Perform validation of documented business requirements against business processes as assigned. Perform verification of developed software against business requirements and technical specifications assigned through User Acceptance Testing (UAT). Define and document functional specifications and software test plans as assigned utilizing Microsoft Office software and the department's change and configuration management system.
• Identify, document, and submit opportunities for improving the efficiency of workflows represented within the software and increasing ease of software enhancements as assigned. Identified opportunities must be documented using Microsoft Office and the Department's change and configuration management system. Prepare and submit end user documentation using Microsoft Office software as assigned for training and assistance including release documentation, process flows, and help screens. Prepare documentation of application change requests utilizing the department's change and configuration management system as assigned by the Department.
• Provide support daily for the Department's electronic health record and patient portal, related systems and downstream consumers of Department data as directed by the Department. Support requires providing answers to inquiries via email and phone, researching user inquiries, documentation of software issues in the Department's change and configuration management system and logging the user interaction in the customer ticketing system. Related systems are those that receive or provide data to the HMS. Downstream consumers are those that receive data from the HMS indirectly (not via established electronic interfaces).
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of monitoring processes and/or working with ticketing software; knowledge of computer data bases; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; communicating effectively with others verbally and in writing; talking to others to effectively convey information; ability to establish and maintain effective working relationships with others; listening to what other people are saying and asking questions as appropriate; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; ability to plan, organize and prioritize work assignments; ability to work independently; ability to maintain a high degree of accuracy and close attention to detail; ability to maintain confidentiality; knowledge of the principles, practices and techniques of software configuration and release management; knowledge of software architecture, analysis, design, coding and testing; knowledge of computer programming languages; ability to write, code, test and debug computer programs; ability to communicate technical data processing information effectively

Qualifications:

• Preferred:
  • An associate’s degree from an accredited college or university in a related field of study; AND 
  • At least two (2) years of professional experience in an Information Technology related role to include process documentation; troubleshooting; technical support.
• Minimum:
  • At least four (4) years of professional experience in an Information Technology related role to include process documentation; troubleshooting; technical support.

Where You Will Work:

Tallahassee, FL

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.