INVESTIGATION MANAGER - SES - 43005134

Requisition No: 855410 

Agency: Office of Insurance Regulation

Working Title: INVESTIGATION MANAGER - SES - 43005134

 Pay Plan: SES

Position Number: 43005134 

Salary:  $75,000.00 

Posting Closing Date: 07/06/2025 

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*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY *****
DIVISION: OFFICE OF INSURANCE REGULATION

 BUREAU: LIFE AND HEALTH MARKET REGULATION
CITY: TALLAHASSEE
COUNTY: LEON
The Florida Office of Insurance Regulation (OIR) strives to promote a stable and competitive insurance market for consumers. With a workforce of approximately 250 staff members, OIR regulates one of the largest, most complex insurance markets in the world.
OIR offers a range of challenging and rewarding opportunities for individuals looking to grow in their career and offers a wide variety of top insurance – related courses and professional certifications to ensure that its staff has the industry knowledge needed to succeed. OIR employees also have access to the State of Florida’s tuition waiver program, which offers educational assistance to full time, salaried employees.
As a State Agency, OIR offers excellent benefits such as health insurance, dental insurance, vision insurance, retirement plans, flexible spending accounts, health savings accounts, and much more.
OIR also offers annual and sick leave, a generous holiday schedule, and flexible work schedules.

Click the links below to see the many benefits and retirement options you have as a State of Florida employee:
https://www.mybenefits.myflorida.com/
https://www.myfrs.com/ContactUs.htm

Brief description of duties and responsibilities

(Incumbent of position is a member of DFS’ Disaster Response Team and, in that capacity, may be required on short notice to perform duties and necessary attendant travel in support of disaster relief efforts.)

• • Develops and conducts training programs for staff, including maintaining and providing staff with updated investigation and examination procedures and information to coincide with legislative, statutory and rule changes in the insurer industry.
  • Maintains accurate database and related records of all former and current investigations and examinations. 
  • Assigns, monitors and reviews all investigation and examination cases prior to forwarding to the Director or closing.  Directs the compilation and review of various reports prepared by staff. 
  • Coordinates, plans, organizes and participates in settlement negotiations, evidentiary and administrative hearings on matters involving insurer non-compliance.  Reviews all recommendations to management regarding enforcements actions and monitors through final resolution.
  • Coordinates with other law enforcement officials on illegal activities at the state, local or federal level.
  • Participates in development of strategic planning goals, program budgets of the Bureau. 
  • Performs investigations/market conduct examination duties when necessary. 
  • Compiles and produces reports and other documents in response to information requests.

    The primary duty of this position is supervising and managing the analysts in Life and Health Market Regulation (LHMR).  Coordinates confidential personnel actions such as recruitments, disciplinary, attendance and leave, organizational changes, etc.  Develops and conducts training programs for LHMR staff.

    Provides administrative and technical supervision to employees in the research, examination, investigation and/or analysis of the business practices and conduct of Life and Health insurance companies. This includes directing the compilation and review of various reports prepared by staff, and assigning, monitoring, and reviewing investigation and examination cases prior to forwarding to the Director or closing. Spends the majority of time managing staff within the Life and Health Market Regulation Unit by communicating with, motivating, training, and evaluating employees; and whose suggestions and recommendations as to hire, fire, advance or promote or any other change of status of other employees must be given particular weight.

    Other duties of this position include:

  Provides technical assistance to the Office on matters pertaining to legislation, rulemaking, policies and procedures as needed.  Performs other assignments deemed necessary by the Director or management.

  Represents the Office at public functions and events as delegated and performs special projects and other duties as required by the position

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of basic principles of risk management, general insurance practices, or general legal practices in a regulatory environment.
• Knowledge of supervisory and management principles and practices
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of investigative techniques and practices
• Ability to use Microsoft Office programs with proficiency in Excel and Word
• Ability to supervise, manage and train staff, delegate/assign workloads, determine work priorities, document work and ensure proper completion of work assignments by staff
• Ability to collect, evaluate and analyze data into a logical format for presentation in reports, documents and other written materials
• Ability to identify the nature of problems and use logic and analysis to develop different approaches to resolve them
• Ability to read, interpret and apply Florida Statutes, rules and regulations pertaining to insurance matters
• Ability to conduct fact-finding research
• Ability to establish and maintain effective working relationships with co-workers and the public
• Ability to effectively communicate verbally and in writing

SPECIAL NOTES:

Starting salary for this position is $75,000.00.

As part of the selection process, applicants will be expected to prepare and present a detailed report outlining prior insurance, leadership, and project management experience to an interview panel. Verifiable details will need to be presented including number of years' experience, details of the projects, and successes and chanllenges faced during those projects that demonstrate the applicant's ability to lead and complete projects. 

 Employees of the Office of Insurance Regulation are paid on a monthly pay cycle. 

This position requires a security background check, including fingerprints, as a condition of employment.
Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.