INVESTIGATION MANAGER - SES - 64085470

Requisition No: 864088 

Agency: Department of Health

Working Title: INVESTIGATION MANAGER - SES - 64085470

 Pay Plan: SES

Position Number: 64085470 

Salary:  $53,917.08 - $88,250.24 

Posting Closing Date: 11/03/2025 

Total Compensation Estimator Tool

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Consumer Services Unit – Headquarters (Tallahassee)

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees).  Applicants will not be accepted from outside of the department.

About the Role

The Florida Department of Health is seeking a dynamic and experienced Investigation Manager to lead the Consumer Services Unit within the Bureau of Enforcement. This leadership role is responsible for managing a team of professional and administrative staff engaged in regulatory investigations and compliance activities. As the Investigation Manager, you will oversee case assignments, evidence control, staff development, and inter-agency coordination. You will also play a key role in interpreting and implementing legislation, developing operational policies, and ensuring the integrity of investigative processes.

Your Specific Responsibilities:

• Direct and supervise the Consumer Services/Compliance Management unit operations and personnel, including hiring, training, evaluating, and performance management.
• Develops and conducts intensive training programs for staff and advises staff on policy and procedural changes.
• Assign and review investigative cases and ensure timely and accurate reporting.
• Coordinate with local, state, and federal law enforcement on regulatory enforcement matters.
• Analyzes proposed bills; proposals for new programs or organizational structures, continuation or expansion of present programs or organizational structures, continuation or expansion of current programs.
• Creates and revises processes for the implementation of new legislation and programs and revisions to existing programs resulting from legislative changes in the Practice Acts and other laws or rules affecting the regulation of the profession.
• Represent the department in public forums, hearings, and professional engagements.
• Ensure compliance with applicable statutes, rules, and agency policies.

Preferred Knowledge, Skills, and Abilities:

• Strong leadership and supervisory skills.
• Proficiency in Microsoft Office Suite and investigative databases.
• Excellent written and verbal communication skills.
• Ability to manage complex investigations and make sound decisions.
• Experience in conflict resolution, strategic planning, and team development.
• Demonstrated experience managing complex investigations within a criminal justice or regulatory framework.
• Proven ability to lead and motivate teams, develop strategic initiatives, and manage cross-functional collaborations.
• In-depth understanding of Florida statutes, Administrative codes, and Enforcement practices.
• Experience serving as a spokesperson or in public relations capacities.
• Experience in building relationships with government officials, health care professionals, and community stakeholders.
• Proven ability to handle high-pressure situations and provide guidance during emergencies or complex enforcement cases.
• A proactive approach to identifying areas for improvement and implementing best practices in enforcement and compliance.
• High ethical standards and commitment to protecting the public through fair, consistent enforcement.

Qualifications:

• Ten (10) years professional work experience in regulatory enforcement, investigations, or public health administration. 
• Five (5) years of leadership experience in health care, regulatory compliance, enforcement, public health, or law enforcement; Four (4) years of which must have been in a supervisory/management capacity.
• College education in public health, business administration, law, criminal justice, health care or a related field of study may substitute for the required experience on a year for year basis.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.