IT ANALYST SUPERVISOR - 72003840

Requisition No: 867855 

Agency: Management Services

Working Title: IT ANALYST SUPERVISOR - 72003840

 Pay Plan: SES

Position Number: 72003840 

Salary:  $62,386.31 - $108,959.24 

Posting Closing Date: 01/21/2026 

Total Compensation Estimator Tool

IT Analyst Supervisor
Division of Retirement
State of Florida Department of Management Services
This position is located in Tallahassee, FL

Position Overview and Responsibilities:

This position serves as the IT Analyst Supervisor for the Technology Services Section. The incumbent provides leadership and strategic oversight for IT project management, technology planning, and security governance across the Division. This position supervises IT contract management personnel, oversees coordination with IT vendors, and manages the implementation of major technology projects. This role requires a high degree of technical expertise, analytical ability, and project leadership to ensure that all IT initiatives align with departmental policies, security standards, and the Division’s operational goals.

IT Project Management
I.    Lead and coordinate major IT projects for the Division of Retirement, ensuring successful planning, execution, and completion.
a.    Define project scope, objectives, and deliverables in alignment with Division priorities and Department IT standards.
b.    Supervise project tracking, scheduling, and reporting to ensure adherence to time, scope, and budget constraints.
c.    Collaborate with vendors, stakeholders, and leadership to identify project risks and implement mitigation strategies.
d.    Provide direction and oversight for project management methodologies, ensuring consistent application across IT initiatives.
e.    Ensure that all division IT projects adhere to established change management and quality assurance processes.

IT Contract Management
I.    Serve as the primary contract manager for the division’s IT infrastructure-related contracts, including but not limited to, the IT Operations and Maintenance (O&M) Contract.
a.    Oversee day-to-day vendor activities related to system operations, application development, and maintenance.
b.    Review and validate vendor compliance with service level agreements, deliverables, and reporting requirements.
c.    Review, prioritize, and track vendor enhancement proposals to ensure timely implementation.
d.    Provide technical oversight for proposed system design changes and collaborate with stakeholders on solution feasibility.
e.    Identify and escalate potential quality or performance issues to the IT Analyst Supervisor.
f.    Review vendor performance metrics and ensure compliance with contractual service levels.
g.    Monitor the prioritization of vendor enhancement proposals and ensure alignment with Division and Department goals.
h.    Evaluate vendor deliverables and coordinate with leadership to address issues impacting performance or project timelines. 
II.    Provide supervisory oversight of the contractual activities managed by the Senior Project Analyst.
III.    Provide guidance to contract management staff on best practices and compliance requirements.

Security
I.    Serve as the division’s back-up Security Administrator.  
II.    Serve as the liaison between division leadership, IT vendors, and the Department’s Information Security Manager (ISM).
III.    Develop, implement, and maintain division IT security policies and procedures in compliance with Department and industry standards.
IV.    Conduct periodic reviews of system security settings, user permissions, and overall compliance, providing updates and recommendations as needed.
V.    Lead and coordinate user security training and awareness initiatives for division staff.
VI.    Ensure timely onboarding and offboarding of employees, including the assignment and removal of system access, in accordance with industry standard practices and audit requirements.
VII.    Investigate, document, and report all security-related incidents — including those involving FRS Online — ensuring timely communication with the ISM and proper remediation.
VIII.    Maintain comprehensive documentation for all IT or security incidents, reports, and remediation activities. 

IT Planning and Budgeting
I.    Oversee the division’s IT spend plan, coordinating closely with the Retirement Budget Manager to ensure financial accountability.
II.    Recommend technology investments and long-term IT strategies to support business objectives.
III.    Monitor and evaluate IT expenditures to ensure effective use of resources.
IV.    Lead planning for future technology projects, lifecycle replacements, including division licenses and certificates.
V.    Provide regular reports and briefings to division leadership regarding IT financial and operational performance.

Hardware / Software
I.    Ensure proposed hardware and software solutions align with enterprise architecture and division goals.
II.    Oversee division-wide software and hardware lifecycle management activities.
III.    Ensure the division maintains compliance with licensing requirements.
IV.    Evaluate and recommend system upgrades, replacements, and configurations to support operational needs.

Other Duties as Requested:

Applies the Department’s service mission: Providing smarter, better, faster services.  
Applies the Division of Retirment’s mission: Delivering a high-quality, innovative and cost-effective retirement system; 
and vision: Exceeding our customers' expectations by providing effective resources and accurate and timely information to assist customers in making informed decisions.

Knowledge, Skills, and Abilities:

•    Knowledge of IT concepts including applications, databases, networks, connectivity, and security.
•    Proficiency in using personal computers and standard office software applications, such as word processing, spreadsheets, presentations, email, and collaboration tools, to complete work tasks efficiently and accurately.
•    Knowledge of project management frameworks, methods and best practices.
•    Knowledge of IT governance, contract oversight and budget planning.
•    Knowledge of risk management and vendor performance monitoring.
•    Knowledge of system development lifetime, change control, and quality assurance.
•    Ability to lead and coordinate multiple IT projects to meet objectives.
•    Ability to supervise and support staff, assign tasks and monitor outcomes.
•    Ability to oversee vendor relationships and ensure compliance with service levels.
•    Ability to convey technical information clearly to non-technical stakeholders.
•    Ability to plan, organize, and prioritize work across projects and contracts.
•    Ability to build and maintain effective relationships with staff, vendors and leadership.
•    Ability to analyze operational and financial data and present findings.
•    Ability to prepare concise reports and presentations.
•    Demonstrated integrity, discretion and professionalism in handling sensitive information.

Minimum Qualifications:

•    Bachelor’s degree in information systems management, IT business management, or IT project management or a related field.
•    Five years’ experience in information security management, IT risk management, IT auditing and/or related functions is required.
•    PMP or CISSP is preferred. If a candidate does not have PMP or CISSP, must agree to obtain certification within 12 months.

Our Organization and Mission:

Under the direction of Governor Ron DeSantis, Interim Secretary Tom Berger, and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Division of Retirement: 

The mission of the Division of Retirement (division) is to deliver a high quality, innovative, and cost-effective retirement system. The division currently has 221 full-time retirement staff and manages a FY 2025-26 operating budget of $48,864,720. The division administers the Florida Retirement System (FRS) Pension Plan, one of the largest state retirement systems in the US with more than 1.1 million active, retired, and terminated vested members and $191.6 billion in assets. The division pays out $12.9 billion a year in retiree benefits and maintains the service history, vesting and membership status records, and collects nearly $5.5 billion annually in employer and employee contributions from more than 1,000 employers for all FRS members. 

Where You Will Work:

Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

Special Notes:

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.