IT PROJECT SUPPORT LEAD - 55004226

Requisition No: 859796 

Agency: Department of Transportation

Working Title: IT PROJECT SUPPORT LEAD - 55004226

 Pay Plan: Career Service

Position Number: 55004226 

Salary:  $53,703.00 - $62,653.00 

Posting Closing Date: 09/12/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

973 / Application Services

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Shana Brunson

CONTACT PHONE NUMBER: (850) 410-5565

CONTACT EMAIL ADDRESS: Shana.Brunson@dot.state.fl.us

HIRING SALARY: $2,295.00/biweekly / $59,670.00/annual

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

IT Project Support Lead / Office of Information Technology / Application Services

The IT Project Support Lead is responsible for supporting team initiatives related to system implementations, ensuring alignment with architectural strategies and organizational goals. This role involves coordinating with management, developers, architects, and business analysts to provide technical analysis and documentation. The incumbent will document scalable and secure infrastructure environments for custom-developed, COTS, and SaaS applications and services, translating architectural strategies into actionable plans. Additionally, the position includes preparing specifications that describe application functionality, business process requirements, and testing procedures, as well as maintaining documentation of the Department’s application environment. The IT Project Support Lead also provides administrative and technical support to the Webmaster team, assists with team workflows and administrative support activities, and participates in the review and documentation of Office of Information Technology (OIT) policies, procedures, and standards.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Florida Department of Transportation

Application Services

3185 Blair Stone Road

Tallahassee, Florida 32399

Your Specific Responsibilities:

Support team initiatives related to system implementations and ensure alignment with architectural strategies and organizational goals. Coordinate with management, developers, architects, and business analysts to provide technical analysis and documentation. Document scalable and secure infrastructure environments for custom-developed, COTS, and SaaS applications and services. Translate architectural strategies into actionable plans by preparing documentation such as process flows, timelines, and training materials. Prepare specifications that describe application functionality, business process requirements, and testing procedures. Maintain documentation of the Department’s application environment in accordance with applicable standards. Provide administrative and technical support to the Webmaster team, including tasks that ensure ADA compliance and alignment with department policies.

Assist with team workflows and administrative support activities, such as scheduling, coordinating meetings, updating trackers, and maintaining documentation to support communication and alignment across initiatives. Gather and organize business requirements to aid in the development of technical solutions. Support ticket triage and intake processes, ensuring timely assignment and tracking of requests. Participate in the review and documentation of Office of Information Technology (OIT) policies, procedures, and standards. Assist with reviewing project deliverables for alignment with department standards. Provide support to the Webmaster team through document handling, basic technical assistance, and ADA compliance tracking in accordance with department policies.

Test innovative solutions and perform analyses. Conduct assessments and update standards for infrastructure environments, specifically for COTS and SaaS applications and services. Collect and analyze business data sources. Create detailed reports using platforms like PowerBI to visualize data, track IT performance metrics, and analyze trends in system performance. Ensure compliance with IT standards through regular reporting and automate routine reports to improve efficiency and accuracy.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

The individual demonstrates strong organizational and time management skills, with the ability to manage and track tasks, follow established workflows, and provide consistent administrative support across multiple team initiatives. The individual tracks the progress of initiatives, maintains status logs and spreadsheets, and supports follow-ups to ensure tasks remain on schedule. The position requires working knowledge of IT service request systems, including ticket triage, intake, and routing, as well as proficiency in Microsoft Outlook, Excel, and Word to document and support day-to-day operations. The individual compiles and presents data through reports and dashboards using Power BI to support tracking of performance metrics. Clear and professional communication is required to document business needs, prepare internal reports, and coordinate among team members. The individual follows procedures accurately, pays close attention to detail, and consistently demonstrates initiative in completing assigned tasks. The position includes the use of ServiceNow and SharePoint for ticket tracking and content management. This role also involves applying web publishing standards and ADA accessibility requirements when supporting content workflows with the Webmaster team. The individual provides high-quality customer service and works effectively in a collaborative team environment.

Other Job-Related Requirements:

This position may be entrusted with access to confidential or sensitive data, with specific authorization from the Manager of Application Services. This position is authorized to perform duties related to the production environment, which requires a high level of trusted security.

Minimum Qualifications:

Two (2) years of experience performing technical work in an information technology field. Post-secondary education may substitute for the required experience on a year-for-year basis.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.