MOTORIST SERVICES SPECIALIST (RECORDS SPECIALIST) - 76002553

Requisition No: 839244 

Agency: Highway Safety and Motor Vehicle

Working Title: MOTORIST SERVICES SPECIALIST (RECORDS SPECIALIST) - 76002553

 Pay Plan: Career Service

Position Number: 76002553 

Salary:  $33,760.08 Annually 

Posting Closing Date: 11/04/2024 

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Records

Career Service (CS) Opportunity

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Shantae Wilder, shantaewilder@flhsmv.gov

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers

Duties and Responsibilities

This position will be responsible for using established guidelines and procedures to assist internal and external customer requests for information related to driver license, driver history, and motor vehicle records. The incumbent in this position will be responsible for researching and responding to information requests using various sources, such as National Drivers Registry, Motorist Maintenance, IRIS, CCIS, etc. This position will also be responsible for calculating, processing and posting record request fees and payments using the Cash Receipt System.

Knowledge, Skills, and Abilities

• Knowledge of basic office procedures.
• Ability to review information for accuracy and completeness.
• Skill in using Cash Receipt System (CRS).
• Comprehensive Case Information System (CCIS).
• DL Maintenance, Florida Registered Vehicles Information System (FRVIS).
• Florida Driver License Information System (FDLIS).
• Internet Records Information System (IRIS).
• Motorist Maintenance (MM).
• National Driver Registry (NDR) and Customer Service Center (CSC) Expert System.
• Ability to maintain records and reports.
• Ability to organize and maintain filing systems.
• Knowledge of Microsoft Word, Excel and Outlook.
• Ability to communicate effectively, verbally and in writing.
• Skill in researching and verifying information.
• Knowledge of and the ability to apply state and federal motor vehicle laws and FLHSMV operations, policies and procedures.
• Skill in providing customer service to diverse customers in a tactful manner, courteous and non- judgmental manner.
• Ability to work well independently and with a team.
• Ability to perform basic mathematical calculations.
• Skill in operating office equipment such as a personal computer, multi-line telephone, microfiche viewer, copy machine, printer, scanner, fax machine and calculator.

Preferred Qualifications

Preference will be given to candidates with the following:

• Professional work experience creating business correspondence to include letters, memos, and emails.
• Professional work experience providing customer service to internal and external customers.
• Professional work experience calculating and processing payments.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.