MOTORIST SERVICES SPECIALIST - 76003472

Requisition No: 857322 

Agency: Highway Safety and Motor Vehicle

Working Title: MOTORIST SERVICES SPECIALIST - 76003472

 Pay Plan: Career Service

Position Number: 76003472 

Salary:  $34,760.04 Annually 

Posting Closing Date: 07/31/2025 

Total Compensation Estimator Tool

Division of Motorist Service

Bureau of Motorist Compliance

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Kierra Simmons, (850) 617-2468

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!  

Duties and Responsibilities
This position is in the Bureau of Motorist Compliance’s Medical Imaging & Correspondence unit and is responsible for creating a safer Florida by responding to high volume telephone inquiries from the public and field offices. Furthermore, this position is responsible for researching and investigating complex driver issues by consulting with other person, agencies, facilities, and organizations, as well as internal agency employees to resolve complex issues.  

Knowledge, Skills, and Abilities

• Skill in using a personal computer to include Microsoft Office products. 
• Skill in using Medical Expert, DL Maintenance and Motorist Maintenance.
• Ability to communicate effectively verbally and in writing.
• Knowledge of principles and processes for providing customer service.
• Ability to find information and identify essential information.
• Ability to listen and ask questions when appropriate.
• Ability to utilize problem solving techniques.
• Ability to establish and maintain effective working relationships with others.
• Skill in answering multi-line phone system.
• Knowledge of Driver License and Motor Vehicles laws, policies and procedures.
• Ability to maintain confidential information.

Preferred Qualifications
Preference will be given to applicants with the following experience:

• Using Microsoft Word to create written correspondence 
• Handling escalated phone calls and/or customer inquiries 
• Analyzing and researching data for accuracy and compliance
• Working in a call center
• Compiling and preparing reports
• Reviewing driver records

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.
• HSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.