MOTORIST SERVICES SPECIALIST - 76003650

Requisition No: 861317 

Agency: Highway Safety and Motor Vehicle

Working Title: MOTORIST SERVICES SPECIALIST - 76003650

 Pay Plan: Career Service

Position Number: 76003650 

Salary:  $34,760.04 Annually 

Posting Closing Date: 10/12/2025 

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Motorist Compliance

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Conatct Person: Jamie Maestas (850) 617-2427

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holiday
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The MS Specialist will report to the HSMV Section Supervisor within the Bureau of Motorist Compliance, Vision section. This position is responsible for reviewing, analyzing, composing, filing, coding, and mailing responses to customers who are required to submit reports of eye examinations to this department, ensuring regulatory compliance with Florida Statutes, Florida Administrative Code, and Department policy and procedures. This position is also authorized to coordinate vision correspondence and telephone inquiries from field offices and the public; is authorized to determine restrictions, revocations and cancellations based on reports and conformity of the law and Medical Advisory Board recommendations based upon independent analysis of statutes, rules, policies, and/or regulations. This position reviews, sorts and distributes incoming reports and correspondence from customers regarding vision related matters. This position processes requests from customers including vision reports, status requests, and requests for driver license applications.

Knowledge, Skills, and Abilities

• Skill in compiling and composing reports, memos, and other written documents
• Ability to understand and apply FLHSMV policies and apply state motor vehicle vision laws and statutes.
• Ability to multitask and prioritize work assignments
• Skill in tracking data and/or information and monies using computer programs
• Skill using a personal computer, including Microsoft Word, Excel and Outlook
• Skill in answering a multi-line phone system
• Knowledge of reviewing and coding driver records or ability to analyze driver records
• Skill in proofreading, editing, and verifying data for accuracy
• Ability to effectively communicate orally and in writing
• Skills in problem solving techniques
• Skill in customer service and/or public relations
• Ability to exercise independent judgement
• Knowledge of administrative skills, e.g.: maintaining records, entering data, and filing

Preferred Qualifications
Preference will be given to candidates with the following:

• Professional work experience in customer service.
• Professional work experience using Microsoft Word to compose written correspondence such as letters and memos.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.