MOTORIST SERVICES SPECIALIST - 76005394

Requisition No: 865044 

Agency: Highway Safety and Motor Vehicle

Working Title: MOTORIST SERVICES SPECIALIST - 76005394

 Pay Plan: Career Service

Position Number: 76005394 

Salary:  $34,760.04 Annually 

Posting Closing Date: 11/22/2025 

Total Compensation Estimator Tool

Division of Motorist Services
Bureau of Motorist Compliance

*Career Service*

*Open Competitive Advertisment*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Davianna Ganious, (850) 617-2871

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 

Duties and Responsibilities
The Compliance Officer position provides operational support to the Driving Under the Influence (DUI) and Ignition Interlock Device (IID) sections and the licensed DUI programs. Responsibilities include handling all DUI and IID inquiries from internal and external customers related to in and out-of-state DUI course/treatment enrollments and completions via phone, fax and/or email; ensuring that customers’ driver records are updated with the correct information; collecting, compiling and submitting end-of-month statistics for the DUI & IID sections; creating and maintaining DUI program files for the section staff; and receiving change notices from the DUI programs and notifying staff of the change. We are looking for applicants who have excellent communication skills; the ability to effectively manage time and multi-task; attention to detail; and experience in interpreting state and federal laws, particularly regarding DUI and/or IID issues. If you enjoy working in a customer serviceand analytical environment, you should consider a career as a Compliance Officer!

Knowledge, Skills, and Abilities

• Knowledge of DUI and IID related laws, statutes and rules
• Knowledge of document filing and recordkeeping
• Ability to draft correspondence
• Ability to proofread
• Skill in using Microsoft Word, Excel, Access and Outlook
• Skill in data collection and data entry into driver license databases
• Excellent organizational skills including the ability to effectively manage time
• Skill in providing Customer Service by phone, fax and email
• Skill in creating and tracking files
• Skill in interpreting and implementing laws, regulations, policies and procedures
• Ability to establish and maintain effective working relationships
• Ability to remain adaptive
• Ability to work with and maintain confidential information
• Ability to operate printers, fax machines, speaker phones and a multi-line phone system
• Skill and ability operating departmental systems (Motorist Maintenance, Expert, Florida Driver License Information System (FDLIS) and Capture)
• Ability to read, write and speak Spanish

Preferred Qualifications
Preference will be given to candidates with the following:

• Using Microsoft Word, Excel and Outlook
• Providing customer service
• Using departmental databases such as Florida Driver License Information System (FDLIS), Capture or Motorist Maintenance
• Operating office equipment to include a multi-line telephone, copier and scanner
• Reviewing and verifying information, and performing research or investigating
• Interpreting and applying rules, regulations, laws, policies and procedures
• Experience in a DUI and/or IID program area
• Performing data entry, drafting correspondence such as letters, memorandums and/or emails
• Maintaining files and/or recordkeeping
• Can read, write and speak Spanish

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.