MS COMPLIANCE OFFICER I - 76002175

Requisition No: 857325 

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER I - 76002175

 Pay Plan: Career Service

Position Number: 76002175 

Salary:  $34,964.88 Annually 

Posting Closing Date: 07/29/2025 

Total Compensation Estimator Tool

Division of Motorist Service

Bureau of Credentialing Services

*Career Service*

*Internal Agency*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Fabiola Barnes, (850) 617-2015

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers. 

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!  

Duties and Responsibilities
The Bureau of Credentialing Services is looking for a self-motivated MS Compliance Officer I to continue the Department's mandate in maintaining confidentiality, integrity, and professionalism in delivery of service. This position is responsible for evaluating and reviewing license and registration applications and other data for approval/rejection based on compliance with eligibility standards and regulations. This position enters and maintains data electronically using various databases including Online Registration and Identity Operating Network (ORION) and Cash Receipt System (CRS); composes correspondence and responds to email inquiries; receives and routes incoming and outgoing mail. This position might also handle payments, refunds, daily financial reports, and reconciliation of financial ledgers, and any other duties as assigned. 

Knowledge, Skills, and Abilities

• Ability to research and analyze data and present reports.
• Ability to proofread, edit and verify data for accuracy and completeness.
• Ability to take initiative, follow directions, and complete tasks.
• Ability to communicate effectively both verbally and in writing.
• Ability to use Motorist Services programs, such as, FDLIS ORION, FRVIS, and Motorist Maintenance.
• Ability to use Microsoft Office Suite including but not limited to Word, Excel and Outlook.
• Ability to work independently and as part of a team.
• Ability to understand and apply applicable laws, policies, and procedures.
• Knowledge of and the ability to understand, apply and interpret applicable laws, rules, regulations, program policies and procedures related to driver licenses and registrations.
• Knowledge of state and federal laws related to Motorist Services.
• Skill in providing customer service to internal and external customers in a tactful and courteous manner.

Preferred Qualifications
Preference will be given to candidates with the following:

• Using the Online Registration and Identity Operating Network (ORION) and/or the Florida Real-time Vehicle Information System (FRVIS) and the Cash Receipt System (CRS).
• Providing customer service, handling confidential and/or sensitive information.
• Acting as a team lead.
• Performing data entry and/or maintaining electronic databases.Researching, reviewing and analyzing information to make informed decisions.

Job Related Requirements

• Incumbant must have a valid driver's license
• Ability to lift up to 50lbs
• Occasional overnight travel is required

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.