MS COMPLIANCE OFFICER II (REGULATORY PROGRAM SPECIALIST) - 76004285

Requisition No: 843738 

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER II (REGULATORY PROGRAM SPECIALIST) - 76004285

 Pay Plan: Career Service

Position Number: 76004285 

Salary:  $56,164.00 Anually 

Posting Closing Date: 01/02/2025 

Total Compensation Estimator Tool

Division of Motorist Services

Bureau of Issuance Oversight

Career Service (CS) Opportunity

*Internal Agency Advertisement Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Sharmaine Valsin, 850-617-3001, SharmaineValsin@flhsmv.gov 

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

Duties and Responsibilities

The incumbent will be authorized to independently audit and approve refund applications for tags, mobile homes, titles, International Fuel Tax Agreement (IFTA), International Registration Plan (IRP), and vessels to determine if a refund should be granted according to Florida Statute and department policy using in-house applications.  This position is responsible for manually calculating taxes due for refund applications; researching and interpreting departmental policy to determine if a refund should be generated.  The incumbent is authorized to surrender license plates and assist taxpayers and Tax Collectors verbally and in writing for all refund application inquiries.

Knowledge, Skills, and Abilities

Knowledge of Microsoft Outlook, Excel, and Word.

Skill in typing and performing data entry.

Ability to work independently.

Ability to multi-task and organize work assignments.

Ability to follow written and oral instructions.

Ability to communicate effectively, verbally and in writing using correct English grammar, punctuation, and spelling.

Ability to operate general office equipment to include a personal computer, copier, fax and scanner.

Ability to perform basic mathematical calculations, such as addition, subtraction, multiplication, and division correctly.

Skill in reviewing and verifying data for accuracy.

Ability to utilize problem-solving techniques.

Ability to understand and apply applicable rules, regulations, policies, and procedures.

Ability to deal with the public in a tactful and courteous manner.

Ability to establish and maintain effective working relationships with others.

Preferred Qualifications

• Experience using the Florida Real-time Vehicle Information System (FRVIS). 
• Experience Using Microsoft Word, Excel and Outlook.
• Experience performing data entry or maintaining electronic databases.
• Experience composing correspondence to include letters, memos, reports or emails.
• Experience providing customer service.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.