OFFICE AUTOMATION ANALYST - 37011170

Requisition No: 859695 

Agency: Environmental Protection

Working Title: OFFICE AUTOMATION ANALYST - 37011170

 Pay Plan: Career Service

Position Number: 37011170 

Salary:  $41,561.57 - $44,500.00 

Posting Closing Date: 09/18/2025 

Total Compensation Estimator Tool

Office Automation Analyst

State of Florida

Department of Environmental Protection

This is an onsite position in Tallahassee, Florida.

Position Overview and Responsibilities:

The Department of Environmental Protection’s Office of Technology and Information Services (OTIS) is currently recruiting for an Office Automation Analyst. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency.  The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers.  

The primary duties of this position include:

• Employee is expected to identify and meet the needs of customers in order to provide excellent customer service.  Employee should be helpful, cooperative, polite, respectful and concerned at all times in the interactions with customers when representing the Department or the State.  This position serves as a customer service representative on behalf of this division when interacting with customers through all communication media, as well as when responding to incident/request service desk services.

• Provide first-level contact and problem resolution technical assistance regarding software, hardware, communications, network printers and servers for all users.  Resolve user-reported problems as expertise permits using available tools and following procedures.  Support and respond to all service calls and maintain communications with customers throughout the problem resolution process. Escalate problems as appropriate following procedures.

• Provide troubleshooting and technical support via phone, web-based tools and email.  Support includes providing routine technical assistance to users for system use, account administration, outage reporting, bug reporting, availability, information assurance, use of web browsers, and use of desktop equipment. Identified bugs or other technical problems that cannot be resolved without system modification or extensive technical research shall be logged and routed to Desktop Support or the appropriate system team. Enforce Service Desk service level agreements.  Monitor Service Desk ticketing system ensuring that the customer’s request is resolved and customer is informed of the status of their problem according to the service level agreement.

• Provide technical writing to develop written processes for the DEP Service Desk Tier 1 that aid in their development, use, and support of OTIS and DEP. Outputs will include a range of documents to be read by both technical and non-technical personnel. Recommend and assists with implementing Service Desk standards.   Create and organize procedures to ensure timely and efficient processing of data, maintenance and security of data files and libraries, as well as maximum utilization of equipment.  Write and provide documentation for procedures and assigned projects.  Plan, design, research, write, and edit a range of documents, including user guides and manuals, technical specifications, training materials, user policies, and proposals, for both print and online media.

• Provide supervisory back-up support to the Distributed Computer Systems Administrator, including but not limited to - logging, tracking, routing, escalating, and responding to all service requests.  Recording and documenting all actions taken through the problem-solving process.  Maintaining and prioritizing change incidents/service requests as needed. Resolving user-reported problems using available tools and following procedures.  Acting as a liaison between customers and internal support staff to ensure accurate problem interpretation.

• Perform other related tasks as requested.

Required Knowledge, Skills, and Abilities:

• Ability to communicate effectively.
• Ability to conduct fact-finding research.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to plan, organize and coordinate work assignments.
• Ability to utilize desktop publishing tools.
• Ability to utilize problem-solving techniques.
• Ability to work in a team-oriented, collaborative environment.
• Ability to work independently and be self-motivated.
• Application support experience.
• Attention to detail.
• Exceptional customer service orientation.
• Exceptional written and oral communication skills.
• Knowledge and understanding of the organization’s goals and objectives.
• Knowledge of basic management principles and practices.
• Knowledge of computer operations, hardware, procedures, and systems.
• Knowledge of document formatting and presentation techniques.
• Knowledge of information gathering, planning, and organizing methods and principles.
• Knowledge of the methods of data collection and analysis.
• Skilled in the use of computer devices, printers, and scanners. 
• Working knowledge of a range of diagnostic utilities.

Minimum Qualifications: 

• Experience in technical support
• Experience with and knowledge of computer operations, hardware, procedures, and systems
• Effective communication skills
• Exceptional customer service orientation
• Skilled in the use of computer devices, printers, and scanners 

• Experience working in a ticketing environment

Position of Special Trust Requirement:

This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

Pay:

$41,561.57 - $44,500.00

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

How You Will Grow:

DEP encourages its employees to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. OTIS has an extensive training program, including courses and certifications, that provide staff with the ability to build upon existing skills and remain current on job-related information technologies.  Examples of certifications recently earned by staff include, but are not limited to:

• CompTIA A+, Security+, Network+
• Certified Information Systems Security Professional (CISSP)
• PMP®; ScrumMaster
• Florida Certified Public Manager (CPM)
• GISP® (Certified GIS Professional)
• Microsoft Certified DevOps Engineer, Azure Solutions Architect
• Oracle Certified Professional
• Florida Certified Contract Manager (FCCM)
• Florida Certified Contract Negotiator (FCCN)

Where You Will Work:

 Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

The Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s benefits package for eligible OPS employees includes: 

• Participation in state group insurance (must meet eligibility requirements*).  
• State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan, for more information, please visit Corebridge Financial).
• Flexible Spending Accounts;
• And more!

For a complete list of benefits, visit www.mybenefits.myflorida.com.

Special Notes:

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@FloridaDEP.gov

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245-2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.