Requisition No: 850845 

Agency: Department of Health

Working Title: OFFICE AUTOMATION SPECIALIST I - 64067941

 Pay Plan: Career Service

Position Number: 64067941 

Salary:  $33,760-$37,136 

Posting Closing Date: 04/27/2025 

Total Compensation Estimator Tool

OPEN COMPETITIVE

*Anticipated Vacancy

Your Specific Responsibilities:

This is responsible public health work in the Data Management Unit of the Bureau of WIC Program Services.  The incumbent in this position must understand and use office automation equipment, including PCs, printers, software, and other peripheral devices to provide technical assistance, operational maintenance and support, and guidance to system users of the WIC data system.  This position is 100% supported by the federal Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) grant and is responsible for the following tasks:

Uses office automation equipment to provide daily technical assistance as person of the day (POD) to local agency staff statewide regarding WIC data system operations and in compliance with federal and state policies and procedures.  POD assistance is documented.  Provides other technical assistance, training, and guidance to local WIC agencies through staff training, written instruction, on-site visits and correspondence or via the telephone.  Serves on work teams to solve operational and programmatic issues.

Performs administrative support duties such as photocopying, typing of information resource requests and other documents, answering the Bureau central telephone switchboard, and assisting in routing/tracking of incoming mail and assignments.  Maintains unit files.  Maintains unit documentation of local agency equipment approvals.

Processes and routes all faxes received to the WIC FAX Svc Inbox.

Completes non-routine actions, and documents changes.  Examines accuracy of data input with local agency staff and motivates the staff to maintain or improve the accuracy of data entered into the WIC data system by stressing the importance and relevance of accurate completion of all data fields.

Assists with testing modifications to the WIC data system.  Summarizes program areas that require additional follow up by the unit supervisor and/or other members of the WIC management team. 

Assists with drafting reports, correspondence, training guides and other written materials as required.  Assists in the development and dissemination of program manuals, training materials, and various forms to comply with federal regulations, state policies and procedures. 

Maintains and improves professional knowledge and skills through participation in staff meetings and through other staff development activities.

Investigates cases of potential fraud or program violations.  Research may require the incumbent accessing Facebook, Craigslist, or other social media websites to identify, track and document potential WIC fraud and abuse.  Collects evidence and recommends corrective actions or penalties as appropriate.

Performs other related duties and responsibilities as required.

Required Knowledge, Skills, and Abilities:

Knowledge of:  public health programs; data collection and information system operations and procedures; office automation/computer equipment and software; problem solving techniques; office procedures; correct spelling, grammar and punctuation; and WIC Program regulations and policies.

Skill in:  the use of microcomputers, other peripheral equipment and standard software programs; communicating technical information at appropriate levels to different audiences.

Ability to:  interpret and respond to computer-related problems using problem-solving techniques;  correctly process information and solve problems logically; identify and resolve problems in user workflow and in development of projects; identify and define user needs; evaluate, test or analyze data and procedures; understand and apply applicable rules, regulations, policies, and procedures;  think critically;  compile, organize, analyze and evaluate data;  organize data into logical format for presentations, reports, and documents;  review data for accuracy and completeness;  conduct basic research;  utilize problem solving techniques;  provide consultation and expert advice; plan, organize, prioritize and coordinate work assignments to ensure timely completion of quality, accurate work products;  communicate effectively, verbally and in writing;  establish and maintain effective working relationships;  and work independently.

Qualifications:

Minimum – Experience with MS Word, Excel, and Outlook. 

Preferred – WIC program experience and experience with the WIC Data System preferred.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.