OFFICE AUTOMATION SPECIALIST II - 42003887 1

Requisition No: 864713 

Agency: Agriculture and Consumer Services

Working Title: OFFICE AUTOMATION SPECIALIST II - 42003887 1

 Pay Plan: Career Service

Position Number: 42003887 

Salary:  $39,000.00 - $46,000.24 

Posting Closing Date: 11/10/2025 

Total Compensation Estimator Tool

OFFICE AUTOMATION SPECIALIST II

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

OFFICE OF AGRICULTURE TECHNOLOGY SERVICES

***OPEN COMPETITIVE OPPORTUNITY***

CONTACT:

Shelley Harden, 850-245-1096

MINIMUM REQUIREMENTS: 

A high school diploma or its equivalent and (4) four years of experience in teaching, training, secretarial or administrative work, two (2) years of which must have involved the use of office automation equipment. 

College education from an accredited institution can substitute at a rate of 30 semester or 45 quarter hours for each year of the required non-office automation experience. 

Vocational/technical training in an area of secretarial science or office/business studies can substitute at a rate of 720 classroom hours per year for a maximum of two (2) years of the required non-office automation experience.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency.  A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org) 

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
  
  

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.

Successful applicant must pass a background screening, including fingerprinting, as a condition of employment.

Flextime schedule.

JOB DUTIES:

Responsible for customer support functions within the OATS Help Desk, including but not limited to: Fielding incoming calls and/or emails from end users, troubleshoot known problems and fulfill service requests, apply diagnostic utilities to aid in troubleshooting, and collect information from customers to assist in resolving problems.

Responsible for recording, tracking, and documenting issues within the FDACS ticket tracking system for each problem or issue reported to the Help Desk, including but not limited to customer name, division, contact information, and the nature of the problem or issue, steps used to troubleshoot the issue must also be documented, including problem-solving process, successful or unsuccessful steps, and action taken.

Perform remote connection fixes at the Tier 0 and Tier 1 levels, including assisting customers with self-service actions, as well as basic service desk responsibilities including, but not limited to, password reset and unlocking accounts.

Responsible for creating new user accounts following the standards established by OATS and the department, including but not limited to the following: license assignment, assigning users to the appropriate groups, and ensuring all security standards are maintained for user objects.

Maintain awareness of the FDACS environment to be able to identify and learn appropriate software and hardware used and supported by the agency.

Assist with the observation of the security suite utilized to monitor actions performed by users and devices owned and operated by FDACS personnel.

Accountable for the timely processing of print jobs maintained by the Help Desk. Assist the Asset Management team with delivering and maintaining IT equipment and inventory.

Perform other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Good written and oral communication skills.
• Exceptional interpersonal skills, with a focus on building rapport, listening, and questioning.
• Ability to conduct research into computing issues, as required.
• Strong documentation skills.
• Ability to absorb and retain information.
• Ability to be self-motivated with good attention to detail.
• Ability to present ideas in a user-friendly manner.
  
  

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck.  The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please visit www.myfrs.com;)
• Flexible Spending Accounts;
• Tuition waivers;
• And more!
  
  

For a complete list of benefits, visit www.mybenefits.myflorida.com.

For an estimate of the total compensation package for this position, please visit the “Total Compensation Estimator Tool” located above under the “Posting Closing Date.”

SPECIAL NOTES:

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.