OFFICE AUTOMATION SPECIALIST II - 73001108

Requisition No: 877942 

Agency: Department of Revenue

Working Title: OFFICE AUTOMATION SPECIALIST II - 73001108

 Pay Plan: Career Service

Position Number: 73001108 

Salary:  $36,324.24 - $40,147.80 / annually 

Posting Closing Date: 06/23/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Information Services Program

Office Automation Specialist II

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position is responsible for monitoring, managing, and supporting batch services by processing schedules and batch jobs utilizing automated workload automation tools such as OpCon and SAP. Daily responsibilities include analyzing, evaluating, scheduling, and implementing production jobs, monitoring system activity and operational alerts, and ensuring the successful completion of scheduled processing.

The incumbent will utilize the Department's IT Service Management (ITSM) ticketing system to monitor, document, update, route, and resolve incidents, service requests, operational tasks, and production-related issues in accordance with established procedures and service level expectations. Responsibilities include actively monitoring assigned tickets and work queues, coordinating escalations when necessary, and ensuring timely communication and resolution of operational issues. Additional duties include performing quality assurance reviews of print outputs and production deliverables to ensure all forms, notices, and correspondence meet Department of Revenue standards and requirements prior to distribution to the public.

The selected candidate should be prepared to work in-office unless otherwise authorized and will provide operational support for programs and systems including CSP, GTA, PTO, ISP, and other supported business functions.

This position provides on-call support for CAMS Batch Monitoring operations and may require working alternate schedules, evenings, weekends, holidays, or during office closures to support critical business operations and production processing requirements.

As a designated mission-essential position under the Department of Revenue's Continuity of Operations Plan (COOP), this role is required to support agency operations during emergencies, disasters, and other continuity events to ensure the continued delivery of critical business services.

MINIMUM REQUIREMENTS:  

• Three years of customer service experience.
• One year of experience scheduling and processing batch jobs using scheduling software.
• Experience using the ITSM Ticket Management System.

PREFERENCES:

• Experience working alternate hours.
• On-call experience.
• Disaster Recovery experience.
• SAP or similar system experience.

SPECIAL NOTES:

• This position is located at Huntley Park - 5040 W. Tharpe St.
• Work hours: Monday - Friday 8:00am-5:00pm
• The tentative salary for this position is $3,186.34 monthly.
• Ability to lift 25 lbs. with limited assistance. 

SALARY: $36,324.24 - $40,147.80 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Regenia Walker, (850) 717-7346, Regenia.Walker@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT:  If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.