OFFICE OPERATIONS MANAGER II - SES - 41000058

Requisition No: 887023 

Agency: Office of the Attorney General

Working Title: OFFICE OPERATIONS MANAGER II - SES - 41000058

 Pay Plan: SES

Position Number: 41000058 

Salary:  $49,667.54 

Posting Closing Date: 11/10/2026 

Total Compensation Estimator Tool

Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.

Pay: $49,667.54 Annually

Position Summary: This position serves as the manager of the Mail Room and Records, working independently and reporting directly to the General Services Administrator.  This employee has oversight of all Mail Room and Records operations, including supervision of the Mail Room’s Administrative Assistant II – SES and all Records’ employees..

Qualifications: 

• Five years of administrative, records management or mail room experience, one of which must have been in a supervisory capacity. Education can substitute on a year for year basis for two of the five years of non-supervisory experience.

Preference may be given to applicants with mail room, UPS, or FedEx experience.

The Work You Will Do: This position’s duties include but not limited to the following:

• Incumbent must work efficiently and effectively to ensure timely and accurate performance of all duties. Incumbent is responsible for knowing and complying with all statutes, rules, policies, and procedures applicable to the duties and responsibilities of the position. 
• SUPERVISION –This position is primarily responsible for managing the mail room and records units within the Bureau of General Services. Responsibilities include planning, assigning, directing, reviewing and evaluating the work assigned to the Mail Room and Records; creating, interpreting, coordinating and enforcing policy; developing work procedures and methods; planning and conducting meetings with internal and external customers; and resolving departmental and vendor problems that cannot be resolved at a lower level.
• Supervision of the Mail Room unit supervisor and all Records’ employees which involves hiring, coaching, disciplining, making recommendations for retention, special duty assignments, attendance and leave approvals, and performance reviews.  Coordinates unit staff meetings, keeping and adding to the agendas, reinforces procedures, and keeps staff current on procedural changes.  Facilitates the evaluation of Mail Room and Records staff through established criteria and performance standards to meet production and other standards.
• This position coordinates, provides or seeks provisions of training for Mail Room and Records supervisors and staff within the business units and participates in the implementation of workloads, work flow, production deadlines, and assists the unit supervisors in determining workload priorities to achieve maximum utilization of time.
• This position serves as timekeeper for the Mail Room supervisor and Records employees which consists of being responsible for their leave time to ensure all Mail Room and Records operational procedures are followed and staff are available when needed.
• MAIL ROOM - This position is responsible for making sure all mail, both incoming and outgoing mail, is processed properly, daily and timely and that all operational processes are followed utilizing established safety protocols. This includes the appropriate scanning of incoming mail into OnBase. This position must ensure all incoming checks are processed daily, scanned and indexed into OnBase and reviewed utilizing established procedures. The incumbent of this position ensures mail room assigned state vehicles are maintained and utilized according to established procedures.  Deadlines are to be met at all times which means participating in the implementation of workloads, assisting the unit supervisors with workload priorities, managing multiple projects and troubleshooting any issues on a daily basis.  
• RECORDS – This position will serve as the agency’s Records Management Liaison Officer (RMLO) and is responsible for making sure all agency records are imaged, quality controlled and indexed properly and that all requests for records are provided within established deadlines. The RMLO is also responsible for ensuring all disposition of records is performed in accordance with all state and agency policies and procedures. 
• CUSTOMER SERVICE - This position is responsible for maintaining great customer service at all times which includes assisting agency staff in making sure all mail and records services and requests are provided in a reasonable time frame so that deadlines are met. This position ensures all working relationships with other managers, departments and vendors are provided with a professional, courteous and positive attitude.
• REPORTS – This position is responsible for providing information for reports and studies related to the Mail Room and Records. This can include policies, procedures, implementation of software and assistance with safety issues.
• Other duties as needed.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.  

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE: To be considered for the position, all applicants must:

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.

• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
• The elements of the selection process may include a skill assessment exercise. 
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.

 CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (E-Verify). E-Verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287.  If you need accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide accommodation.

REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.