OPERATIONAL PROCEDURE DEVELOPMENT ANALYST - 73006447 1

Requisition No: 866148 

Agency: Department of Revenue

Working Title: OPERATIONAL PROCEDURE DEVELOPMENT ANALYST - 73006447 1

 Pay Plan: Career Service

Position Number: 73006447 

Salary:  $47,667.96 - $60,414.60 / annually 

Posting Closing Date: 12/15/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Operational Procedure Development Analyst (Operations Review Specialist)

Location To Be Determined

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position is an Operations Review Specialist within the Operational Procedures and Training Unit. This is a highly responsible, advanced-level role requiring independent judgment, strong writing, proofreading and editing skills, and the ability to manage multiple priorities with minimal supervision.

If you enjoy collaborating with others to develop clear, effective procedures and instructional materials that help team members understand child support services and navigate the Program’s systems, this may be the opportunity for you.

Key Responsibilities:

• Manage multiple projects with competing deadlines and minimal supervision
• Use common software applications and troubleshoot basic technical issues
• Create and revise Program procedures using plain language, strong writing, proofreading, and editing skills
• Develop instructional guides using online knowledge-based editor software
• Develop and revise Program forms
• Collaborate and communicate effectively with stakeholders and subject matter experts

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue
• Experience using common application software (MS Word, Teams, Adobe Acrobat)
• Experience in technical or professional writing, proofreading, and editing
• Experience gathering information from multiple sources and condensing into clear, concise instructions
• Experience managing multiple assignments simultaneously
• Experience in Child Support Program operations, including CAMS

SPECIAL NOTES:

• This position is not telework eligible but is eligible for work in any location or service site office within the State of Florida.
• The applicant selection criteria (ASC) screening tool is administratively approved. Those applicants who have met minimum qualifications and the greatest total points accumulated, via ASC screening, will be selected for interview.
• A work sample will be conducted directly after the interview.

SALARY: $47,667.96 - $60,414.60 

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Rhonda Cox, (850) 617-8015, Rhonda.Cox@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.