OPERATIONAL PROCEDURE DEVELOPMENT ANALYST - 73006447

Requisition No: 876939 

Agency: Department of Revenue

Working Title: OPERATIONAL PROCEDURE DEVELOPMENT ANALYST - 73006447

 Pay Plan: Career Service

Position Number: 73006447 

Salary:  $47,667.96 - $63,653.40 / annually 

Posting Closing Date: 06/15/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Operational Procedure Development Analyst (Operations Review Specialist)

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This Operations Review Specialist position develops and maintains Program procedures, forms, and instructional materials. The role requires strong writing and editing skills, independent judgment, and the ability to manage multiple priorities with minimal supervision.

Key Responsibilities

• Manage multiple projects with competing deadlines and minimal supervision.
• Develop and revise Program procedures using plain-language writing, proofreading, and editing skills.
• Create and update instructional guides using the Program’s online knowledge-base tools.
• Develop and maintain Program forms.
• Gather and synthesize information from multiple sources into clear, concise guidance.
• Collaborate effectively with stakeholders and subject matter experts.
• Use common software applications and troubleshoot basic technical issues

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Experience using Microsoft Word, Microsoft Excel, and Microsoft Teams.
• Experience writing, editing, or reviewing work-related documents.
• Experience gathering information from multiple sources to produce written guidance or explanations.
• Experience managing multiple assignments or priorities simultaneously.
• Experience in Child Support Program operations, including CAMS.

PREFERENCES:

• Degree or certificate in English, Writing, Communications, Journalism, Technical Writing, or related field

SPECIAL NOTES:

• A skills verification test will be conducted prior to interviews.
• The selected candidate may work from any Child Support Program site located in the State of Florida.
• This position is not telework eligible.

SALARY: $47,667.96 - $63,653.40

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Rhonda Cox, (850) 617-8015, Rhonda.Cox@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.