Requisition No: 873666 

Agency: Department of Education

Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 48000060

 Pay Plan: SES

Position Number: 48000060 

Salary:  $40,320.81 - $44,352.89 

Posting Closing Date: 04/27/2026 

Total Compensation Estimator Tool

Florida Department of Education

Division of Technology and Innovation

Bureau/Office of Education Data Center

Location: Division of Technology and Innovation

Position Title: Operations and Management Consultant (SES)

Salary Range: $40,320.81 - $44,352.89, typically hired at the pay grade minimum

Anticipated Vacancy

This advertisement may be used to fill multiple vacancies for up to six months.

“Employment is contingent upon successful completion of a level 2 background screening pursuant to Chapter 435, Florida Statutes."

APPLICATION INFORMATION & HIRING REQUIREMENTS

Application Information: 

• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of:
  • Any position held by a State of Florida Agency
  • Any position held by a Florida University
  • All periods of employment from high school graduation
  • All periods of current or prior unemployment
  • Gaps 3 months or more must be accounted for*
  • Any Education
  • Any Volunteer Experience
  • Your resume and application must match.
• *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  

Hiring Information and Requirements:

• The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.
• If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
• If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.

If you are missing any of the above items, your packet may be held up at the final review step.

NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

OFFICE CONTACT:

Reniesha Clayton, 850-245-9370

JOB DESCRIPTION:

This position is an administrator of voice and data communication systems for the Education Data Center (EDC) in the Department of Technology and Innovation (DTI). The person in this position is expected to perform highly responsible administrative work pertaining to these systems in accordance with industry standards, applicable standards and regulations, and the Department's requirements. This position requires excellent communication skills in dealing with the internal and external users, DOE managers, external organizations such as SUNCOM, and departmental vendors. Specific technical knowledge is expected prior to appointment and developed while in this position. This is a great opportunity for someone who is highly organized, detail-oriented, and can communicate effectively.

*This position is not approved for telework and must report to the location listed above. 

DUTIES & RESPONSIBILITIES:

Administration:

This position is technical administration of an enterprise voice communication network. While the enterprise voice network is provided as a hosted service, the incumbent remains responsible for coordinating with the provider, monitoring performance, and ensuring that DOE users can use this system to perform their duties. 

The incumbent supports voice system integration with internal call centers by coordinating with stakeholders to ensure effective operation of call center infrastructure. This includes working with call center leadership and staff, and maintaining system access and configuration records, such as call logs, conferencing group membership, VLANs, and Direct Inward Dialing (DID) numbers, for Telecom-managed systems.

The person in this position collects, analyzes, and submits baseline and ad hoc reports related to data and voice network performance, utilization, and trends in support of departmental planning and management decision‑making.

Reviews requests for data and voice service changes or upgrades and assists management in assessing business need and impact. Coordinates required service change documentation with the Department of Management Services, SUNCOM providers, and other contracted vendors. Provides administrative oversight and coordination of the Department’s enterprise wired and wireless data communications environment to ensure alignment with departmental standards, policies, and strategic objectives. Maintains current documentation for voice and data systems, including inventories, diagrams, and procedures, to support continuity of operations and audit requirements.

A key function of this position is coordinating Internet, WAN, and related network services provided by the Florida Department of Management Services (DMS), SUNCOM, and associated vendors, as well as other external organizations. Responsibilities include managing service connections, disconnections, and modifications; reviewing pricing and billing for accuracy and compliance; and coordinating related service activities as required. This role supports and oversees enterprise conferencing and collaboration platforms, including:

• Microsoft Teams (voice, meetings, webinars, call queues, Direct Routing)
• GoTo Meeting (voice, meetings, webinars, call queues)
• Zoom (voice, meetings, webinars, call queues)
• WebEx
• Google Meets

The incumbent is also responsible for long-term planning and strategic oversight of data and voice communications in support of Department of Education (DOE) initiatives. This includes analyzing data from multiple technical and operational sources; developing recommendations; creating project plans, schedules, and cost estimates; and coordinating execution with internal stakeholders and external partners. Responsibilities may also include oversight of streaming audio and video services, enterprise collaboration tools, and related unified communications technologies.

WHO WE'RE LOOKING FOR:

The ideal incumbent demonstrates the ability to work effectively under tight deadlines, balance multiple competing priorities, and sustain high-quality, goal‑oriented performance in sometimes stressful environments. The incumbent must interact courteously and professionally with others and conduct themselves in a manner that supports teamwork, productivity, and positive morale within the unit. Attendance is an essential function of this position. Continuous learning and professional growth are required. 

MINIMUM QUALIFICATIONS:

• Three years of professional experience working with voice communication systems.
• Ability to communicate effectively, including verbal and written communication.

PREFERRED QUALIFICATIONS:

Preferences will be given to:

• Applicants with experience working with Avaya telephone systems and major data networking systems, such as HP-Aruba. Experience working with the State of Florida telecommunication services providers, such as DMS SUNCOM, and Hayes / Harris is preferred

EDUCATIONAL SUBSTITUTIONS:

Related work experience may not substitute for any licensure, certification, or registration required by an agency and indicated in the advertised job description.

FLORIDA DEPARTMENT OF EDUCATION MISSION STATEMENT 

Every day, the Department of Education works hand in hand with parents, teachers, educators, and community members to improve Florida's education system for students of all backgrounds and abilities. Our site reflects this cooperative relationship and the role that so many Floridians play in ensuring student success.

The FDOE’s mission for Florida’s Early Learning-20 education system is to increase the proficiency of all students within one seamless, efficient system by providing opportunities for them to expand their knowledge and skills through learning experiences and research valued by students, parents, and communities.

Serving approximately 3 million students, 4,400 public schools, 28 colleges, 200,000 instructional staff, 46,000 college professors and administrators, and 340,000 full-time staff throughout the state, FDOE enhances programs and services for Florida’s students from early learning through college and career development. In addition, FDOE manages programs that assist individuals who are blind, visually impaired, or disabled in succeeding in school settings or careers, encouraging independence and self-sufficiency.

FDOE’s goal is to hire individuals to provide:

1. Higher Student Achievement
2. Seamless Articulation and Maximum Access
3. Skilled Workforce and Economic Development
4. Quality Services

Florida Department of Education (Link to office page or agency website)

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

LEAVE INFORMATION: SMS/SES

• Annual Leave - Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.

• • Sick Leave - Employees in Senior Management Service and Selected Exempt Service positions shall be credited with 104 hours of sick leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of initial appointment. 

BACKGROUND SCREENING REQUIREMENT:

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, fingerprinting for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records checks through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. 

For more information, please visit the Selective Service website.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.