OPERATIONS & MGMT CONSULTANT II - SES - 40065028

Requisition No: 838523 

Agency: Commerce

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 40065028

 Pay Plan: SES

Position Number: 40065028 

Salary:  $55,000.00-$62,000.00 

Posting Closing Date: 10/21/2024 

Total Compensation Estimator Tool

Our Organization and Mission:

The Reemployment Assistance Appeals Commission, also referred to as RAAC or the Commission, is the quasi-judicial administrative appellate body responsible for reviewing contested decisions of FloridaCommerce reemployment assistance appeals referees. The Commission is comprised of a Chairman and two Commissioners, each appointed by the Governor, and confirmed by the Senate, and is 100% federally funded. The Commission is housed within the FloridaCommerce, however, it operates as an independent review body.

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

This is a highly responsible and professional position in the Reemployment Assistance Appeals Commission. As an Operations & Management Consultant II, you will assist the Deputy General Counsel/ Commission Clerk with compliance and reports, information technology, record management and customer service activities of the Commission in accordance with applicable laws and policies. You will provide operational assistance with equipment, technology applications, customer service, performance and production reports, and record management, and must be capable of exercising a high degree of independent judgment and discretion in the performance of these duties.

The Difference You Will Make:

You will impact Florida Citizens by assisting the Reemployment Assistance Appeals Commission with its ultimate goal of meeting state and federal timeliness requirements. FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

The Reemployment Assistance Appeals Commission is located at 1211 Governors Square Blvd, Suite 300, Tallahassee, Florida 32301. This is an on-site position. This position may have the ability for a hybrid remote schedule.

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend.  FloridaCommerce’s main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you a unique experience, professional growth, entertainment, and culture. Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

Your Specific Responsibilities:

• Provide technical assistance, monitoring and planning related to the Commission’s equipment, systems, and software.  Problem solves technical issues and coordinates with the agency’s Information Technology team to set up and troubleshoot hardware and software.
• Assists with planning purchases related to IT equipment, software, and related maintenance.
• Generates, prepares, and maintains Commission production reports for management regarding the activities of the Commission. Creates queries and reports using SQL software. Analyzes data to identify trends, patterns, and correlations that can impact business decisions.
• Reviews and updates system data, monitors system outputs and makes recommendations for improving system efficiency and effectiveness.
• Acts as the Commission’s security officer. Assists the Deputy General Counsel/Commission Clerk with maintaining user security roles and other security access, including maintaining documentation, providing training, and responding to reviews and audits related to staff access.
• Provides training to other staff on Commission reports and Commission case systems and equipment. Develops and updates training materials.
• Organizes and maintains database of Commission orders according to the issues involved.  Maintains final order indexing system. Tracks, updates, and maintains documentation for Commission’s template orders, template documents, form language and order index.
• Assists the Deputy General Counsel/Commission Clerk with project management related to Commission’s information technology resources, organization of administrative tasks, and assists with customer communications.

Required Knowledge, Skills, and Abilities:

• Ability to organize work and complete work proactively and independently.
• Ability to provide support troubleshooting technical hardware and software issues.
• Working knowledge and experience using Structured Query Language (SQL) products for reporting to create, deploy, and manage reports.
• Working knowledge and experience using Microsoft Office applications.
• Ability to understand and apply applicable rules and procedures to operational analyses and activities.
• Ability to collect and analyze data.
• Ability to use problem solving techniques.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to build and maintain effective relationships with other staff and management.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Ability to document work processes and other activities relating to the improvement of operational practices.
• Ability to collaborate with teams and explain technical concepts to non-technical stakeholders.
• Skilled at customer service and preparing written correspondence, reports, memorandum, and emails.
• Ability to lift and carry equipment that weighs up to 40 lbs.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Bachelor's degree or four years of direct experience in a related field.

• At least two years of experience working with Microsoft Office applications and using Structured Query Language (SQL) products for reporting to create, deploy, and manage reports.

Preferred

• Experience in a State government benefits program is a plus.
• Experience providing problem resolution and technical assistance on computer software and hardware and office equipment technical customer support is a plus.
• Experience with computer application administrative support is a plus.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.