OPERATIONS & MGMT CONSULTANT II - SES - 64085667

Requisition No: 864356 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 64085667

 Pay Plan: SES

Position Number: 64085667 

Salary:  $45,060.11 - $57,472.48 annually 

Posting Closing Date: 11/11/2025 

Total Compensation Estimator Tool

Department of Health

Division of Medical Quality Assurance

Bureau of Enforcement

Investigative Services Unit – Headquarters (Tallahassee)

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Your Specific Responsibilities:  

The incumbent in this position coordinates and communicates with all Investigative Services Unit (ISU) field offices along with other units within MQA and outside entities; develops, implements, organizes and assists in Annual Investigator Training, Basic Investigative training and Administrative Training for the ISU field offices administrative staff.   

• General oversight and day to day management of the ISU Headquarters (HQ) office to include but not limited to, office and phone coverage; organize and coordinate work assignments; ensures questions and correspondence from the field is responded to in a timely manner; ensures HQ staff have the proper resources and supplies. 

• Responsible for the development, review and monitoring of the ISU HQ spending plan and budget. 

• Oversees and assists the ISU field offices budget and spending plan.  

• Investigates, analyzes, and performs audits to ensure accurate and proper billing for each field office. 

• Reviews administrative policies, procedures and guidelines and related directives that affect ISU field offices.  

• Identifies statewide operational problems, collaborates with field office staff and by using data analysis and process mapping identify the root cause and implement a new policy or procedure to resolve the issue.  

• Ensures administrative policies and procedures are implemented and clearly articulated in the Administrative Desk Guide.  

• Develops and implements policies and procedures and numbered memorandums for new program areas or changes in program criteria and disseminates changes to affected staff.  

• Conducts training on new policies and procedures to ensure understanding and compliance.  

• Coordinates quarterly updates of the Investigations Desk Guide and Administrative Desk Guide. 

• Coordinates with District Managers by analyzing the Administrative Desk Guide, Inspection Desk Guide, Investigations Desk Guide and the Leadership Desk Guides policies and procedures and makes recommendations for operational changes by mapping desk guide processes using computer software.  

• Coordinates statewide trainings, seminars, and workshops to ensure the training needs of the state are met.  

• Plans and coordinates quarterly leadership meetings, conferences and trainings as needed. 

• Coordinates all correspondence assistance requests by reviewing, conducting research and responding in a timely manner.  

• Reviews programs, services, forms and reports, and confers with management team and users to identify problems and improvements.  

• Plans, coordinates and participates in statewide and regional conference calls and meetings and assist with follow up assignments.  

• Assists with coordination of statewide trainings and meetings.  

• Serves as the COOP coordinator. 

• Maintains tracking and trending data regarding ISU field office inspections to assist in the identification of improvement opportunities and training needs. 

• Ensures Bureau of Enforcement websites are up to date and coordinates weekly accomplishments and acknowledgements. 

• Serves as the PDMP Administrator and as the statewide CCIS, DHSMV, Accurint, and Vital Statistics Administrator. 

• Performs administrative, clerical and other related duties as needed to field office staff. 

Required Knowledge, Skills, and Abilities:

Knowledge of computer software, to include Microsoft Word, Outlook, PowerPoint and Excel. Knowledge of principles and processes involved in business and organizational planning, coordination and execution. Ability to communicate effectively both verbally and in writing. Ability to handle confidential and sensitive matters. Ability to understand and apply applicable rules, regulations and policies and procedures. Ability to maintain strict confidentiality. Ability to plan, organize, delegate and coordinate work assignments. Skill in conflict resolution to include handling complaints, arbitrating disputes and resolving grievances and motivating, developing and directing people as they work. Skills in planning; judgment and decision making; project management; expert skill level in computer software; customer service; problem solving; critical thinking; and research. Ability to work independently. Ability to identify key policy issues and make recommendations to senior management. 

Preference will be given to those who meet the following minimum requirements: 

• 4 years’ experience in coordinating and facilitating meetings, conference calls and training seminars; developing, analyzing and revising policies and procedures; and overseeing budgets or spending plans. 

• College education can substitute on a year-for-year basis for the required professional experience as described above  
• Must have a valid Florida State driver's license, satisfactorily complete a background investigation, fingerprinting, and participation in direct deposit are requirements for employment. 

Florida Department of Health Mission, Vision, and Values:  

Mission: 

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. 

Vision: 

To be the Healthiest State in the Nation. 

Values: 

Innovation: We search for creative solutions and manage resources wisely. 

Collaboration: We use teamwork to achieve common goals & solve problems. 

Accountability: We perform with integrity & respect. 

Responsiveness: We achieve our mission by serving our customers & engaging our partners. 

Excellence: We promote quality outcomes through learning & continuous performance improvement. 

The Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

• Annual and Sick Leave benefits. 

• Nine paid holidays and one Personal Holiday each year. 

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. 

• Retirement plan options, including employer contributions 

        (For more information, please click www.myfrs.com). 

• Flexible Spending Accounts. 

• Tuition waivers. 

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. 

Please be advised: 

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.   

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.  

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.  

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.    

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.  

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.  

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.  

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.     

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.