OPERATIONS & MGMT CONSULTANT II - SES - 65000379 (DEPUTY DIRECTOR OF OPPG)

Requisition No: 841438 

Agency: Elder Affairs

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 65000379 (DEPUTY DIRECTOR OF OPPG)

 Pay Plan: SES

Position Number: 65000379 

Salary:  $5,416.67 MONTHLY 

Posting Closing Date: 11/29/2024 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

OFFICE OF PUBLIC AND PROFESSIONAL GUARDIANS

*****OPEN COMPETITIVE*****

ATTENTION CANDIDATES

Candidate Profile (application) must be complete in its entirety.

• Include supervisor names and phone numbers of all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed. Gaps of employment for 3 months or more MUST be addressed on application.
• Experience, education, training, knowledge, skills, and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• Periods of employment should be entered with the most recent/current listed first.
• If you are a retiree of the Florida Retirement System (FRS), please contact the FRS to determine if your current benefits may be affected if you are reemployed with the State of Florida in an FRS-covered position.  Your current retirement benefits may be canceled, suspended, or deemed invalid depending upon the date of your retirement. 

• If claiming Veteran’s Preference, candidates MUST attach supporting documentation (DD214).
• If claiming Right to First Interview, candidates MUST attach a copy of your official layoff letter when applying.
• All documentation is due by the close of the vacancy announcement.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

Mission Statement: To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.

We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well.  If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK:

The Department of Elder Affairs is in the Southwood Office complex in Tallahassee, Florida’s Capital City.  Lined with rolling hills, oak trees, and canopied roads Tallahassee combines traditional charm with a modern pace of life. Home to two major universities, Tallahassee has a vibrant art and music scene, stately gardens, as well as a vast number of nature trails for those who love the outdoors.  Tallahassee is a highly desirable location for both those seeking their first job and those ready to enter the next exciting chapter in their career. Also, with no state income tax, Florida is a great place to work regardless of where you are on the career ladder. For more information about Tallahassee, please visit:  https://www.talchamber.com/visit-tallahassee/.

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!
• Total Compensation Estimator Tool

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

PAY: $65,000.04 Annually

DUTIES AND RESPONSIBILITIES:

• This position serves as the Deputy Director of the Office of Public and Professional Guardians, and as such must be well versed in all office procedures and projects.
• Assist the Director with evaluating current need for public guardianship, recommending methods to address the need for additional public guardian services, and establishing new public guardian office. Review and recommend methods of public guardianship funding.
• This position also serves as the Contract Manager for the public guardian offices and oversees the guardianship monitoring program to ensure incapacitated persons of limited financial means are receiving the appropriate services by a qualified decision maker.  Schedules and conducts program monitoring visits to public guardian offices across the state and visitation of living facilities for Wards, or conducts remote/teleconference visits, if applicable. 
• Maintains tracking system for all reports due from public guardians. Ensure public guardian reporting requirements are met and reports are handled appropriately. Sends reminders to public guardians if required reports have not been received.
• Assist Executive Director in development of improved procedures, job aids, desk manual, monitoring tool and monitoring forms.
• Provides training to the registrar, complaints coordinator, office coordinator, monitors, and investigators.  Performs second-level review of professional guardian registrations.
• Assist Executive Director with drafting informational material and presentations on guardianship and OPPG. Performing research and drafting memorandums.
• Creates and utilizes spreadsheets and database applications to produce a variety of materials including public records requestions, correspondence, and reports. Maintain own appointment calendars, schedules meetings, and make travel arrangements.
• Respond to phone, e-mail and written request for OPPG information and provide technical assistance to public and professional guardians, as well as constituents.
• Assist in reviewing, approving, auditing, and developing continuing education courses for professional guardians.
• Supporting Direct Support Organization, Foundation for Indigent Guardianship (FIG). Including posting pubic notices to meetings in the Florida Administrative Registrar and providing information to FIG regarding public guardian programs.
• Assisting attorneys in the Office of General Counsel. This will include assisting with preparation of responses to discovery including interrogatories, requests for production, request for admissions, and scheduling depositions. This will also include assisting in investigation of cases and preparation for discipline proceedings.
• Sets up and maintains office files.
• Analyzes Ward demographics. Provides reports on public guardian programs and Ward demographics as needed.
• Assist with workloads, workflows, deadlines, work objectives and time utilization with OPPG employees.
• Review and make recommendations on budget and long-range planning for OPPG.  Review budgets of public guardian programs and review expenditure requests.
• Assist with preparation and development of annual goals and implementation of strategic initiatives to meet goals. Assist with preparation for the reports for the Governor, Legislature, and Department Heads.
• Prepares statistical data from spreadsheets and database to monitor efficiency of the OPPG program and makes recommendations to improve management capabilities and organizational procedures.
• Oversees OPPG software application which includes public guardianship management database and client management system; registration; complaints and investigations; and guardian monitoring.  Serve as the point of contact for any questions or concerns relating to users of OPPG’s software application. Serve as lead on any system development and improvement projects relating to OPPG’s software application.
• Oversees, updates and publishes information on OPPG’s internet site, handbook and brochures to ensure the public and professional guardians have access to accurate and timely information.
• May require travel statewide including overnight travel stays.  Must maintain a valid Florida driver’s license.
• Assist with special projects and other duties as required.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Knowledge of or ability and willingness to learn and research Florida guardianship law, standards of practice, and procedure.
• Possess strong written and oral communication skills, required for public speaking and report writing, uses correct grammar, punctuation, and spelling. Detail oriented and able to enter data accurately into a computerized system. Able to navigate multiple computer screens, applications, and online research engines. Proficiency in Microsoft Windows Operating environments and Office Suite products (Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint.)
• Ability to demonstrate a professional and courteous demeanor; establish and maintain cooperative working relationships with the public and staff.  Ability to work independently and with teams at the unit and agency where appropriate.  
• Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance.  Willing and able to follow written and oral directions and instructions from management and carry out the directives of persons with duly delegated authority. Willing and able to resolve any differences with management in a constructive manner and accept and abide by management’s direction and decisions.
• Ability to prepare clear, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes. Format for presentation in reports, documents, and other written materials; utilize problem solving techniques; research, plan, organize, and coordinate work assignments. Possess strong project management abilities. 
• Ability to understand and apply contract development processes and basic management principles and policies.
• Knowledge of federal and state laws, including policies, procedures and rules pertaining to the management, administration, and monitoring of contracts, and the procurement and purchasing of contracted services. Ability to apply basic accounting principles. Ability to interpret auditing standards and principles. Ability to effectively provide technical assistance to contract providers. Ability to review, analyze, and evaluate financial data.
• Excellent customer service skills and ability to maintain an effective working relationship with others.
• Ability to travel statewide, including overnight stays.

REQUIREMENTS:

• Valid Florida driver’s license

SPECIAL NOTES:

Preference will be given to the Department of Elder Affairs employees.

BACKGROUND CHECKS:

Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.