OPERATIONS & MGMT CONSULTANT MGR - SES - 64081687

Requisition No: 856649 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 64081687

 Pay Plan: SES

Position Number: 64081687 

Salary:  $49,584.67- $74,000 

Posting Closing Date: 07/18/2025 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations/Background Screening Unit

Operations and Management Consultant Manager – SES

***Internal Agency Opportunity***

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc., must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

The Division of Medical Quality Assurance, Bureau of Operations, is seeking a Background Screening section manager who will lead teams reviewing background screening requirements and assisting customers through voice, chat, and email. Due to recent expansion of the division's responsibilities, this section manager has an immediate focus on realignment of resources and development of methods to track data for workload analysis and achievement of legislative implementation. The successful candidate will demonstrate the ability to meld existing knowledge of background screening requirements for health care practitioners, experience developing training and business process documentation, focus on customer service and clear strategy to adjust to evolving section needs.

Your Specific Responsibilities:

This position supports the bureau chief by making recommendations and enacting decisions about current-state processes and future needs. This position will assist in the development and preparation of legislative and budget issues and mentoring mid-level management. As such, the incumbent spends the majority of their time in management duties.

The division is starting a major system transformation project, which will affect all bureaus and teams for the next three years during project engagement and modernization. The candidate selected for this position will lead the Background Screening section through the system transformation project and assist across the division with business process realignment. The incumbent also demonstrates the ability to make recommendations at a division leadership level to improve management capabilities and team performance and support the strategic goals of the bureau and division in licensing and regulating Florida health care practitioners. This candidate should be a competent communicator and embrace technology solutions so they can be integrated into workflow effectively.

The job is fast-paced and focuses on guiding managers and team members in their support of applicant and licensee needs, as well as directly assisting business offices in solving escalated issues, while adhering to regulation and policy. The section has a range of operational responsibilities in conjunction with background screening for Florida health care practitioners, and this position is a subject matter expert for the statutory and rule authority and helps lead bureau and division initiatives in response to legislative changes and performance improvement.

Successful Candidate Demonstrates:

Experience at a management level in background screening requirements.

Experience developing training plans and initiatives to recruit, retain and motivate employees.

Experience applying statutory and regulatory requirements in decision making; knowledge of licensure and background screening requirements in Chapters 456 and 435, Florida Statutes, preferred.

Ability to develop strategic performance and process improvement and execute with success.

Experience managing a budget for daily needs as well as preparing supporting information for budgetary requests.

Ability to mentor other managers and develop leadership potential.

Ability to communicate clearly in intrapersonal situations, meetings and strategy sessions, and in written communications.

Understanding of customer service under daily high-volume situations and the ability to resolve issues.

Ability to identify and analyze business requirements, design work processes and advise system changes to meet the business needs of the program.

Ability to analyze data and make recommendations for changes, improvements, modifications to ensure the quality and accuracy of information.

Preferred Qualifications:

• Experience working with external agencies involved in background screening to mitigate issues with data sharing and changing work processes.
• Demonstration of personal, professional development geared toward public administration, management and leadership.
• Experience with projects, especially customer relationship and workflow management systems; licensing or case management systems especially preferred.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee, FL

32399

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.