OPERATIONS & MGMT CONSULTANT MGR - SES

Requisition No: 868108 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES

 Pay Plan: Career Service

Position Number: 64050752 

Salary:  $34,760.00 - $66,000 

Posting Closing Date: 01/19/2026 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations/Chief’s Office

Regulatory Specialist II

Pending Reclassification

Open Competitive Opportunity

Do you enjoy leading big-picture initiatives that shape how an entire bureau operates?

Is guiding a team through complex projects and seeing measurable results exciting to you?

Do you like having the independence to inform decisions that influence organizational strategy?

Do you enjoy tackling challenges that require both analytical thinking and creative solutions?

If yes, then we want to hear from you!

The Division of Medical Quality Assurance, Bureau of Operations, is seeking a leader to directly support operations and initiatives of the Bureau Chief's Office. The successful candidate demonstrates comparable experience and expertise to manage bureau-level initiatives, including tasks and responsibilities assigned to peer managers, and to manage direct report staff. The person also manages division-level assessment and analysis and performs clear written and verbal communication for initiatives that are focal to the Bureau of Operations, under guidance of the bureau chief. The manager will exhibit significant independent ability to make important decisions and recommendations.

Your Specific Responsibilities:

This position supports the bureau chief by making recommendations and enacting decisions about current-state processes and future needs. The person in this position, in conjunction with the bureau chief, will oversee Bureau of Operations daily work, strategic initiatives and staffing management to support licensing and regulating Florida health care practitioners. As such, the incumbent spends the majority of their time in management duties.  

The division is undergoing a major system transformation project, which will affect all bureaus and teams for the next two years. The incumbent in this position will assist during project engagement and modernization, as well as support continual improvements needed into the future for changes in business processes and quantitative assessment.

Successful Candidate Demonstrates:

Experience at a management level in personnel activities and direct supervision of analytical and/or operational staff (FTEs); minimum of three years of full, direct supervisory responsibility is expected with possible opportunities for higher-level educational credentials to partially satisfy.

Experience developing training plans and initiatives to recruit, retain and motivate employees.

Experience applying statutory and regulatory requirements in decision making; preferred knowledge of licensure requirements in Chapters 120 and 456, Florida Statutes.

Ability to plan and execute strategic goals.

Ability to plan and execute performance and process improvement.

Ability to communicate clearly in intrapersonal situations, meetings and strategy sessions, and in written communications. Must be able to prepare high-quality briefings, reports and documentation for strategic initiatives.

Ability to analyze data and make recommendations for changes, improvements, and modifications that ensure quality and accuracy of information.

Ability to lead meetings and facilitate successful communication with stakeholders and other bureaus and divisions, including resolving problems.

Required Knowledge, Skills, and Abilities:

• Ability to manage daily and long-term assignments supporting strategic initiatives.
• Strong organizational, time management, and communication skills.
• Proficiency in integrating technology solutions into workflows.
• Leadership experience in supervising staff and managing HR tasks (hiring, performance evaluation, corrective actions).
• Knowledge of strategic planning, organizational operations, and HR practices.
• Ability to prepare reports, briefings, and recommendations for executive leadership.
• Capacity to work collaboratively across divisions and maintain professional relationships.

Preferred Qualifications:

• Experience analyzing legislative bills for programmatic and operational impacts and creating clear, actionable steps for implementation.
• Experience working with technical contacts to mitigate system issues and execute optimization.
• Demonstration of personal, professional development geared toward public administration, management and leadership.
• Experience with projects, especially customer relationship and workflow management systems.
• Experience with licensing or case management systems.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Division of Medical Quality Assurance

Tallahassee, FL

This is a fully on-site position based in Tallahassee, FL. Employees are required to work in-office five days per week with no regular telework or remote option.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.