OPERATIONS ANALYST I - 41500145

Requisition No: 861582 

Agency: Florida Gaming Control Commission

Working Title: OPERATIONS ANALYST I - 41500145

 Pay Plan: Career Service

Position Number: 41500145 

Salary:  $39,000 - $40,950 

Posting Closing Date: 09/26/2025 

Total Compensation Estimator Tool

FLORIDA GAMING CONTROL COMMISSION

Division of Pari-Mutuel Wagering

OPERATIONS ANALYST I
Position Number: 41500145
Hiring Salary: $39,000 – $40,950  

 *** Open Competitive ***

Overview:

The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida’s gaming laws and combatting illegal gambling activities.

The agency is overseen by five Commissioners who are appointed by the Governor, with Commissioners appointing an Executive Director who leads a team of nearly 200 staff members. The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.

The Commission offers a supportive work environment that fosters growth and collaboration.

General Information:

The working hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday. Good attendance is essential for any individual in this position, as the work involved occurs daily and is time sensitive. The individual in this position is expected to report to work daily and on time. Leave must be requested in advance except in emergency circumstances not under the control of the employee.

Position Duties and Responsibilities:

• Reviews and processes occupational license applications related to gaming activities regulated by FGCC.

• Takes appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants.

• Identifies deficient applications and notifies applicant of the errors and/or omissions within 30 days. 

• Creates checklists to ensure all requirements have been met. 

• Retrieves criminal history reports from the FDLE website; matches the criminal history with the application and determines whether further documentation is required from the applicant.  

• Answers public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures. 

• Responds to customer inquiries via email, telephone, OnBase Escalation, and Smart Sheet Correspondence process.

• Assists with scanning fingerprint cards for electronic submission to FDLE and retrieving fingerprint results on an as-needed basis. 

• Assists with scanning and indexing documents into OnBase, the Commission's imaging system.

• Answers questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures.

• Performs special projects and other duties assigned by the Licensing Administrator or the Chief of Operations.

Knowledge, Skills, and Abilities:

• Must have computer skills to effectively utilize Microsoft Word, Outlook, Excel, and internet browser software programs and competency in the operation of standard desktop computers, printers, and optical scanners.

• Aptitude to develop, absorb, and retain general knowledge of gaming operations.

• Must have skills and knowledge of general office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation.

• Must have the ability to work in a team environment, as well as a strong work ethic and self-motivation to work independently.

 Minimum Qualifications:

• Three (3) years of administrative or clerical experience in an office setting; or

• An associate’s degree from an accredited college or university and one year of administrative or clerical experience in an office setting.

Preferred Qualifications:

• Experience processing occupational license applications.

• Experience scanning and indexing electronic documents into workflow queues.

• Fluency in both English and Spanish.

• Experience in Versa Regulation and OnBase.

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed within the details of the “Periods of Employment” section of the State of Florida Employment Application.*** 

Applicant Note: 

• If you are the selected candidate for this position and hold a current license through the Florida Gaming Control Commission, you may be required to place your license in an inactive status.

Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FGCC Human Resources Office at (850) 794-8030.  FGCC requests applicants notify HR in advance to allow sufficient time to review the accommodation.

IMPORTANT NOTICES:

• The Florida Gaming Control Commission has employment restrictions for all commission employees referenced in sections 16.713 and 16.715, Florida Statutes.

• This position requires a Level 2 background screening and participation in direct deposit, as a condition of employment. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification to conduct this background screening.

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The state offers a comprehensive compensation package for employees that features a highly competitive set of benefits including:

• Low premium health, dental, vision, life, and supplemental coverage options!

• Paid personal time that includes annual leave, sick leave, nine paid holidays, and one personal holiday!

• Paid administrative leave for mentoring, volunteering, voting, and more!

• Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities!

• Retirement plans that include employer contributions (For more information, visit www.myfrs.com)!

• Deferred compensation plans!

• FREE basic life insurance plus additional options for you, your spouse, and children!

• Flexible Spending Accounts!

• Tuition waivers!

Special Reminders: 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

We hire only U.S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.