OPERATIONS ANALYST I - 64083684

Requisition No: 828892 

Agency: Department of Health

Working Title: OPERATIONS ANALYST I - 64083684

 Pay Plan: Career Service

Position Number: 64083684 

Salary:  $36,036.00 - $61,710.09 

Posting Closing Date: 05/19/2024 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH

DIVISION OF DISABILITY DETERMINATIONS

OPEN COMPETITIVE OPPORTUNITY

ANTICIPATED VACANCY

TITLE:  MANAGEMENT ANALYST

            OPERATIONS ANALYST I

POSITION LOCATION: TALLAHASSEE/LEON COUNTY

POSITION #: 64083684

SALARY:  $36,036.00 - $61,710.09

Your Specific Responsibilities:

The incumbent's primary responsibility is to perform reception and support duties relating to the processing of Social Security disability claims. This position requires the incumbent have excellent verbal and written communication skills.  Though not a requirement, preference may be given to applicants with bilingual abilities in both English and Spanish languages. 

Are you looking for a rewarding job that also supports a work/life balance?  The Division of Disability Determinations (DDD) looks for opportunities to support our employees while simultaneously meeting our claimant's needs!  Please see some of the great benefits of working at DDD:    

• Provide service to the citizens of Florida and help our community.
• No past experience required.
• In-depth training provided.
• No work to take home or emails to check on weekends or after hours.
• Employees that meet performance expectations may request a flexible work schedule (within established guidelines).
• Optional overtime typically offered throughout the year.
• Career advancement opportunities
• State employee benefits (paid annual and sick leave, paid holiday leave, health insurance, retirement benefits, etc.)

Essential Job Functions:

• Receives phone calls from claimants, appointed representatives, SSA employees, etc. 
• Utilizes SSA and DDD web-based applications to identify basic case information, answer general questions, and route calls as appropriate. This requires a broad knowledge of the division’s organizational structure and the SSA Disability process.  
• The selected candidate will perform additional receptionist duties, including greeting visitors, verifying credentials, maintaining sign in/sign out logs, receiving packages and routing packages to appropriate destinations.  
• The incumbent reviews unassociated paper and electronic documents and scans/uploads to the correct destination. 
• Also reviews, sorts and prepares batch overnight correspondence for mailing. 
• The primary duties require a courteous demeanor when interacting with claimants, their representatives, general public, and coworkers. 

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Basic knowledge of the Social Security Administration (SSA) Disability program and process (training provided).
• Basic knowledge of the SSA case processing system, and the ability to generate case notes, update basic case information, generate correspondence, certify invoices for payment, scheduling consultative examinations, etc. (training provided).  
• Ability to effectively use a multi-line phone system.  
• Knowledge of and ability to operate general office automation equipment, i.e., personal computer, fax, copier, printer, scanner, etc.
• Ability to effectively use Microsoft Office and other web-based applications.
• Ability to plan, organize and prioritize workloads.  
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to independently identify errors or problems and notify appropriate staff. 

Qualifications:

We are looking for an individual with excellent verbal and written communication skills. Preference may be given to applicants with bilingual language abilities (English and Spanish).  The ideal candidate will have demonstrated experience and success using a multi-line phone system, basic computer equipment and web-based applications.  They will have outstanding customer service skills, maintain a positive attitude, and remain flexible in a rapidly changing environment. 

Florida Department of Health Mission, Vision, and Values:

Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision: To be the healthiest state in the Nation.

Values: ICARE

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions. (For more information, please click www.myfrs.com)
• Flexible Spending Accounts
• Tuition waivers
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check.  Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.  Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information and premises is contingent upon you passing the SSA suitability process, including the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

This position requires participation in direct deposit.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.