OPERATIONS ANALYST I - 71000146

Requisition No: 833107 

Agency: Department of Law Enforcement

Working Title: OPERATIONS ANALYST I - 71000146

 Pay Plan: Career Service

Position Number: 71000146 

Salary:  $43,775.00 

Posting Closing Date: 12/06/2024 

Total Compensation Estimator Tool

OPERATIONS ANALYST I

INFORMATION TECHNOLOGY SERVICES

CUSTOMER SUPPORT CENTER

**Open-Competitive Opportunity**

POSITION SUMMARY:

This position is responsible for maintaining a statewide data communications network consisting of multiple host computers, over 10,000 workstations, and numerous computer interfaces. Troubleshoots and takes corrective action on communication problems; operates diagnostic equipment; contacts network maintenance vendors and/or FDLE information systems Support staff to transmit problems reports, diagnostic procedures taken to date, and monitors resolution of the problem.

DUTIES & RESPONSIBILITIES:

Specific duties include:

• Problem reports are received and recorded in a timely and professional manner;
• Correcting actions that are available for immediate resolution;
• Correcting actions quickly that require assistance from other staff or maintenance vendors;
• Assisting users of FDLE information systems such as the Florida Crime Information Center (FCIC);
• Updating FCIC files with Florida information from the FBI’s National Crime Information Center;
• Following standard operating procedures and assisting callers in a courteous and professional manner with their questions/problems;
• Recording and categorizing calls accurately and completely;
• Monitoring interstate communications and redirecting misrouted messages;
• Forwarding problems that cannot be immediately resolved to the appropriate staff or organization in a timely manner; and
• Recording and maintaining accurate logs of all systems, workstation and/or data circuit downtime.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of telecommunications, principles, equipment, terminology, and procedures;
• Skills in using telecommunications test equipment;
• Ability to diagnose and resolve telecommunications problems;
• Ability to analyze technical problems and do abstract problem solving;
• Ability to receive and carry out work assignments in a timely manner following standard operating procedures;
• Ability to effectively communicate technical data processing information verbally and in writing; and
• Ability to establish and maintain effective working relationships with others.

BASE SALARY:

• $43,775.00

HOW YOU WILL GROW:

FDLE recognizes the importance of growth and success while fostering a family-oriented work environment. We encourage our members to seek opportunities for professional growth through training, team building, and mentoring. Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.

OUR SALARY & BENEFITS:

Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE’s pay policy. FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:

• State of Florida Tuition Waiver Program;
• Paid holidays, vacation and sick leave;
• HMO and PPO health insurance options with premiums starting as low as $50 per month;
• $25,000 in automatic life insurance coverage;
• Multiple supplemental insurance options including: dental, vision, disability and more;
• Paid maternity leave and parental leave following the birth or adoption of a child;
• Pension and investment retirement plan options; and
• Tax deferred medical and child care reimbursement accounts.

ABOUT OUR AGENCY:

The Florida Department of Law Enforcement (FDLE) employs more than 1,900 members statewide – either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs). Our mission is to promote public safety and strengthen domestic security. Click here for additional information about FDLE.

HIRING PROCESS:

You will be evaluated for this job based on your previous knowledge and experience. Additional reviews may be performed to screen for preferred qualifications, experience and education. Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application. Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills. You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, interviews, drug screen and fingerprinting.  You may be notified by email to participate in a selection process. Failure to reply within a designated timeframe may exclude you from further consideration. Future vacancies may be filled from this position advertisement.

BACKGROUND:

FDLE requires an extensive background process of all recommended applicants. The elements of a background include: financial credit check, criminal history of applicant and applicant’s immediate family or roommates, personal references, employment and education verifications (which includes official transcript(s)), drug screen and fingerprinting.  This information will be utilized to make the final hiring decision.

NOTES:

Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.

REMINDERS:

1. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.
2. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement. 

The State of Florida hires only U.S. citizens and lawfully authorized alien workers.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.