OPERATIONS ANALYST I - 71000546

Requisition No: 846691 

Agency: Department of Law Enforcement

Working Title: OPERATIONS ANALYST I - 71000546

 Pay Plan: Career Service

Position Number: 71000546 

Salary:  $43,775.00 

Posting Closing Date: 02/24/2025 

Total Compensation Estimator Tool

OPERATIONS ANALYST I

CRIMINAL JUSTICE INFORMATION SERVICES

FIREARM ELIGIBILITY/FIREARM PURCHASE PROGRAM

**Open-Competitive Opportunity**

POSITION SUMMARY:

This position is in the Firearm Eligibility Bureau’s Firearm Purchase Program, this position is responsible for the review and advanced analysis of criminal history records to determine eligibility for the purchase and possession of firearms as authorized by Florida Statute. This position is also responsible for training internal and external customers, critical review of transactions for discrepancies, and quality control of transaction evaluations. This independent work assists management in the coordination of assignments that are complex in nature and very broad in objective with the integration of diverse functions. The duties require independent planning of objectives and priorities, which may result in analysis and recommendation of changes in policies, rules, and regulations. This position must meet and maintain National Crime Information Center/Florida Crime Information Center (NCIC/FCIC) certification as required, and it is responsible for maintaining the security and integrity of data housed within department databases.

DUTIES & RESPONSIBILITIES:

Specific duties include:

• Entering potential firearm buyer’s information received by the Avaya phone system accurately into FES in accordance with Firearm Purchase Program (FPP) evaluator training manual;
• Evaluating requests by reviewing customer demographics in FES in a timely, efficient, and accurate manner and processes transactions in accordance with the FPP evaluator training manual;
• Evaluating requests by analyzing criminal justice information in FES in a timely, efficient, and accurate manner and processes transactions in accordance with the Firearm Purchase Program (FPP) evaluator training manual;
• Consulting with management to resolve difficult, unusual, or questionable transactions or as required by policy and procedure;
• Submitting transactions requiring research through Computerized Criminal History (CCH) workflow;
• Answering customer service lines to provide assistance to firearm dealers and citizens in a professional, courteous, and calm manner at all times;
• Acting as a liaison between the department and criminal justice or non-criminal justice agencies when immediate action is necessary and makes proper notations and notifications in accordance with Firearm Purchase evaluator training manual; and
• Preparing and updating written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department/other guidelines.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge, skills and abilities, including utilization of equipment, required for the position;
• Knowledge of criminal justice information systems;
• Knowledge of the FCIC/NCIC, III, CCH and NICS information systems;
• Knowledge of personal computer office software;
• Ability to communicate effectively verbally and in writing;
• Ability to read and interpret law enforcement data;
• Ability to read and interpret Florida Statutes, Commission Rules, and Divisional Policy and Procedures;
• Ability to use reference material and internet resources to perform research;
• Ability to train others in performing tasks for inputting, querying and responding to informational requests regarding FCIC/CCH system;
• Ability to use problem solving techniques;
• Ability to work independently;
• Ability to establish and maintain effective working relationships with others;
• Ability to read and interpret law enforcement data and manuals;
• Ability to plan, organize and coordinate work assignments; and
• Ability to sort data alphabetically, numerically, and categorically.

BASE SALARY:

• $43,775.00

HOW YOU WILL GROW:

FDLE recognizes the importance of growth and success while fostering a family-oriented work environment. We encourage our members to seek opportunities for professional growth through training, team building, and mentoring. Our four Fundamental Values of Service, Integrity, Respect and Quality will guide you as you embark on a lifelong career at FDLE.

OUR SALARY & BENEFITS:

Starting salary will be the minimum of the class pay range, unless otherwise dictated by FDLE’s pay policy. FDLE is a State of Florida Employer and offers a comprehensive benefits package, including:

• State of Florida Tuition Waiver Program;
• Paid holidays, vacation and sick leave;
• HMO and PPO health insurance options with premiums starting as low as $50 per month;
• $25,000 in automatic life insurance coverage;
• Multiple supplemental insurance options including: dental, vision, disability and more;
• Paid maternity leave and parental leave following the birth or adoption of a child;
• Pension and investment retirement plan options; and
• Tax deferred medical and child care reimbursement accounts.

ABOUT OUR AGENCY:

The Florida Department of Law Enforcement (FDLE) employs more than 1,900 members statewide – either at headquarters in Tallahassee or in one of seven regional operations centers (ROCs). Our mission is to promote public safety and strengthen domestic security. Click here for additional information about FDLE.

HIRING PROCESS:

You will be evaluated for this job based on your previous knowledge and experience. Additional reviews may be performed to screen for preferred qualifications, experience and education. Your qualifications will be based on knowledge, skills, and abilities and other elements relevant to this position supported by the information in your application. Qualifying questions will only be credited if verifiable by the information provided on your application including specifically required software/computer skills. You may be contacted to participate in a selection process which may consist of written exercises, work samples, skills tests, interviews, drug screen and fingerprinting.  You may be notified by email to participate in a selection process. Failure to reply within a designated timeframe may exclude you from further consideration. Future vacancies may be filled from this position advertisement.

BACKGROUND:

FDLE requires an extensive background process of all recommended applicants. The elements of a background include: financial credit check, criminal history of applicant and applicant’s immediate family or roommates, personal references, employment and education verifications (which includes official transcript(s)), drug screen and fingerprinting.  This information will be utilized to make the final hiring decision.

NOTES:

Preference will be given to current FDLE members who have satisfactorily completed at least six months of the probationary period for their current position.

REMINDERS:

1. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.
2. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be cancelled, suspended, or deemed ineligible depending upon the date of your retirement. 

The State of Florida hires only U.S. citizens and lawfully authorized alien workers.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.