OPERATIONS ANALYST I - 73001399

Requisition No: 847522 

Agency: Department of Revenue

Working Title: OPERATIONS ANALYST I - 73001399

 Pay Plan: Career Service

Position Number: 73001399 

Salary:  $35,261.28 - $38,972.88 / annually 

Posting Closing Date: 03/05/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Information Services Program

Operations Analyst I

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

Management and monitoring of service requests and incidents associated with batch job services. Responsible for analyzing and evaluating incoming requests, reported incidents, etc in the set up and maintenance of batch jobs. Works with business programs, developers, and operation staff to implement, monitor, and maintain production schedules and jobs using a multi-functional automated job scheduler (OpCon) and SAP. Attends regulatory meetings as a representative of Service Area and program. Communicate proficiently both verbally and written to peers, customers, and management.

Prepares and compiles data for a spreadsheet of the completion of production schedules and jobs in automated job scheduler, daily failures in automated job scheduler (OpCon) and requests for modification of production jobs in Cherwell by users.

Responsible for research of SAP systems for the data of damaged forms that are damaged in the DOR Mail Room and ensure the forms are reprinted to be mailed out timely.

MINIMUM REQUIREMENTS:  

• Three years of Job Scheduling or Data Management
• Three years of experience with Microsoft Office Products
• Three years of Customer Service
• One year of Data Analysis experience

PREFERENCES:

• SAP Experience

SPECIAL NOTES:

• This position is located in Tallahassee. (2450 Shumard Oak Blvd.)
• SVT will be administered for this position and is not eligible for the Telework program.

SALARY: Tentative salary $35,261.23.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:  Regenia Walker, (850) 717-7346, Regenia.Walker@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.