OPERATIONS ANALYST I OPS - 60930324
Requisition No: 841487
Agency: Children and Families
Working Title: OPERATIONS ANALYST I OPS - 60930324
Pay Plan: Temp
Position Number: 60930324
Salary: $18.00/hour
Posting Closing Date: 11/26/2024
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Operations Analyst I-OPS
Department of Children and Families
Tallahassee, Florida
Open Competitive
Current employees will be compensated in accordance with the DCF salary policy.
This position is in the Office of Legislative Affairs and works closely with Legislators and their aides. Must have a professional demeanor and be able to thrive in a fast-paced environment. Excellent computer and customer service skills required.
Duties and Responsibilities include, but are not limited to:
- Assist with correspondence intake and routing to ensure constituent issues are responded to in a timely and professional manner. Keeps management fully informed of pertinent issues, upcoming events, and potential problems.
- Handles Legislative constituent inquiries and Department referrals/trackers, monitors, and follows up to ensure resolution. Provides customer service by handling inquiries and routing to the appropriate area.
- Input constituent issues into the Department of Children and Families inquiry tracking system.
- Answer main phone line for the Office of Legislative Affairs and ensure all messages are accurately taken and emailed to staff.
- Conduct research for various projects.
- Correspond with Legislators, their aides, and other agencies Legislative office’s.
- Compile various materials needed for legislative briefings and meetings.
- Act as back-up to the Legislative Coordinator
Qualifications:
Associates Degree or 1 year job experience in a legislative setting or customer service related field.
Knowledge, Skills, and Abilities:
- Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational management and analysis activities.
- Ability to plan, organize and coordinate work assignments.
- Knowledge of the principles and techniques of effective communication and communicate effectively.
- Ability to establish and maintain effective working relationships with others. Ability to understand and apply applicable rules, regulations, policies and procedures.
- Ability to professional interact with both internal and external customers in a tactful, courteous and effective manner.
- Ability to record, collect, evaluate and analyze data.
- Ability to work independently by planning, organizing and coordinating work assignments.
- Ability to listen effectively.
- Ability to speak clearly and correctly.
- Ability to utilize problem-solving techniques.
Software Proficiency:
- Microsoft Office Suite, Microsoft PowerPoint, Microsoft Excel, Microsoft SharePoint
Candidate Profile must be completed in its entirety.
- Include supervisor names and phone numbers for all periods of employment.
- Account for and explain any gaps in employment so that the hiring process is not delayed.
- Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
- It is unacceptable to use the statement “See Resume” in place of entering work history.
- If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
Growth Opportunities:
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.
Where you will work:
Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!
About Department of Children and Families:
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.
To learn more please visit https://www.myflfamilies.com/.
- If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
- The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
We hire only U.S. citizens and lawfully authorized alien workers.
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.
SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
TALLAHASSEE, FL, US, 32303
Nearest Major Market: Tallahassee